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About the Role

Objective is seeking a Customer Success Manager for its Connect line of business, a governance, risk, and compliance solution. This role involves building strong relationships with customers, understanding their needs, and helping them derive maximum value from Objective Connect.

Responsibilities

• Build genuine relationships with customers and become a go-to person throughout their journey with Objective Connect.
• Understand user workflows, needs, and identify opportunities for enhanced product utilization.
• Drive product usage by helping customers discover new ways to leverage Connect across their organization.
• Lead customer reviews, conversations, and engagement activities to demonstrate value and identify future needs.
• Monitor customer health, proactively identifying opportunities, risks, and areas for experience improvement.
• Achieve customer renewals and collaborate with Sales to identify growth opportunities through new users, use cases, and business areas.
• Capture customer feedback and relay insights to Product and Engineering teams.
• Assist customers in understanding the product through demonstrations, workshops, and training.
• Collaborate with Sales, Product, Engineering, and Support teams to ensure positive customer outcomes.

Requirements

• Experience working directly with customers and building strong relationships.
• Exposure to the commercial side of a business, including understanding retention, renewals, growth, opportunities, or customer value.
• Confidence in communicating with users and key stakeholders, asking pertinent questions to understand their needs.
• Natural curiosity about technology and an interest in learning how software functions.
• Proactive and switched-on approach to identifying and addressing areas for improvement.
• Ability to confidently demonstrate software and explain technology to non-technical audiences.
• Strong communication and influencing skills across various levels.
• Understanding of SaaS and cloud-based technology, or a strong willingness to learn.
• Enthusiasm, initiative, and a genuine desire to create excellent customer experiences.
• Potential, learning agility, and diverse perspectives are valued.
• Ability to inform the Talent Team of any adjustments or accommodations required during the recruitment process.

Skills

• Customer Relationship Management
• SaaS Technology
• Software Demonstration
• Communication
• Influencing
• Problem-Solving
• Customer Engagement
• Sales Support
• Product Feedback Capture

Location

• Sydney

Work Type

• Full-time

Experience Level

• Mid-level

About the Company

• Objective's Connect solution provides a governance, risk, and compliance platform, serving as an intelligent information hub for organizations and people.
• Objective recognizes and celebrates its diverse team as pivotal to strong employee engagement and a high-performing culture, underpinned by Our Values.

Equal Opportunity

• Objective is an equal opportunity employer.
• We do not discriminate based on any protected characteristics or on any other basis prohibited by applicable laws in the regions where we operate.