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About the Role
CLS is modernizing technology delivery, moving towards a Windows 11 and Microsoft Intune managed environment. This role is ideal for an experienced Senior Desktop Support Engineer to become the senior technical member of the London End User Computing team, focusing on complex escalations, technical leadership, and service improvement rather than just ticket resolution.
Responsibilities
- Act as the senior escalation point for Windows 11, Microsoft 365 collaboration technologies, meeting rooms, executive support, and complex incidents.
- Manage Intune, Autopilot, application deployment, endpoint compliance, hardware standards, and device lifecycle.
- Mentor engineers, lead investigations, improve documentation, set technical standards, and serve as the senior technical voice for the team.
- Contribute to Technology Bar development, process automation, Windows 11 rollout support, process optimization, and measurable service improvements.
Requirements
- Ability to analyze issues, determine root causes, and implement preventative measures for service improvement.
- Experience with modern endpoint management, specifically Windows 11 and Microsoft Intune.
- Experience in leading escalations and mentoring colleagues.
- Experience in supporting modern endpoint management.
- Experience in launching a Technology Bar.
- Experience in hands-on support, endpoint engineering, technical leadership, hardware service capability, and project contribution.
Skills
- Windows 11
- Microsoft Intune
- Windows Autopilot
- Hardware vendor warranty tooling
- Microsoft Entra ID
- Microsoft 365
- Exchange Online
- Microsoft Teams
- OneDrive
- Endpoint Security
- Active Directory
- ServiceNow
- PowerShell
- SCCM
- Citrix
- Group Policy
Location
- London
Work Type
- On-site
- Hybrid
Experience Level
- Senior Associate
- Highly experienced
Benefits
- 25 holiday days and 3 ‘life days’ (UK/Asia) or 23 holiday days (US)
- 2 paid volunteer days
- Generous parental leave policies
- Parental transition coaching programmes and support services
- Wellbeing and mental health support resources
- Employee Networks (Women’s Forum, Black Employee Network, Pride Network)
- Hybrid working
- Flexible working support
- Monthly ‘Heads Down Days’
- Generous non-contributory pension provision (UK/Asia) or 401K match (US)
- Private medical insurance and dental coverage
- Social events
- Annual flu vaccinations
- Discounts and savings (UK employees)
- Discounted Gym membership (US employees)
- Access to Discover learning platform (1000+ LinkedIn Learning courses)
- Frequent development sessions
About the Company
- CLS is the global FX settlement infrastructure provider, making FX safer, smoother, and more cost-effective.
- Utilized by thousands of counterparties, CLS handles trillions of dollars daily.
- CLS's infrastructure reduces systemic risk and provides standardization.
- CLS delivers efficiencies and savings, shrinking funding requirements by over 96% on average.
- CLS products help clients manage risk across the FX lifecycle through efficient processing tools and market intelligence.
- CLS values include Pivotal purpose, Trusted guardian, Targeted innovation, Facilitate connections, Delivering excellence, and Inclusive culture.
Equal Opportunity
- CLS celebrates inclusion and is committed to fostering an environment where everyone feels comfortable and inclusion is valued.