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About the Role
This role is for a customer-focused professional with SaaS Customer Success or Account Management experience. You will be responsible for driving customer satisfaction, adoption, and retention by building strong relationships and ensuring clients realize the value of their investment.
Responsibilities
- Lead all post-sales activities for customers through relationship-building, product knowledge, planning, and execution.
- Act as the voice of the customer.
- Work cross-functionally with Sales, Marketing, Product, Engineering, and Development Teams.
- Retain long-term partnerships by renewing and expanding successful customers.
- Achieve quarterly metrics for customer retention, price increase, and upselling.
- Establish and oversee customer adoption, training, and best practices to drive value and ROI.
- Conduct Quarterly Business Reviews to drive positive customer outcomes.
- Analyze data to provide insights and recommendations for clients.
- Track accounts to identify and mitigate churn risks.
- Collaborate with LATAM channel partners to expand business.
Requirements
- A minimum of 2-3 years of experience in Customer Success or Account Management.
- Professional English and Spanish verbal and written communication.
- Experience building relationships with clients.
- Familiarity with managing customer renewals and upsells.
- Strong presentation, meeting facilitation, and written communication skills.
- Excellent time management and organizational skills with the ability to track numerous details.
- Desire to work in a dynamic start-up environment where input is encouraged.
- Experience working with channel partners to support customer needs.
- Willingness to travel to customer locations.
Skills
- Customer Success
- Account Management
- Relationship Building
- Product Knowledge
- Strategic Planning
- Cross-functional Collaboration
- Customer Retention
- Upselling
- Data Analysis
- Risk Mitigation
- Channel Partner Management
- Presentation Skills
- Meeting Facilitation
- Time Management
- Organizational Skills
Location
- Austin
Work Type
- Hybrid
- Full-time
Experience Level
- 2-3 years
Benefits
- 100% employee health, vision, and dental premium coverage.
- 75% contribution to dependent health care premiums.
- 50% contribution to dependent vision and dental premiums.
- Employee Assistance Program with 24/7 support.
- 16 weeks paid parental leave for birthing parents.
- 4 weeks paid parental leave for non-birthing/bonding parents.
- 401(k) Savings Plan with 50% company match up to 6%.
- Discretionary Time Off (flexible vacation schedule).
- Quarterly Thrive-Wellness Days.
- 5 days of paid Volunteerism Time Off per year.
- Paid Birthday Off.
- Ongoing recognition & rewards.
- Opportunities for personal and professional growth.
About the Company
- Invicti Security helps over 4,000 organizations secure web applications and APIs with an accurate application security platform.
- The platform is powered by 20 years of technology leadership in DAST.
- Combines proof-based testing, runtime intelligence, and continuous innovation.
- Enables AppSec teams to identify real risk, reduce alert noise, and ship secure software faster.
- Believes people are at the core of success.
- Offers a Total Rewards approach to attract, support, and grow talent.
- Provides a balanced mix of competitive compensation, benefits, and opportunities for recognition and development.
- Takes a global, flexible approach aligned with business goals and values.
- Committed to transparency and investing in employee success and well-being.
Equal Opportunity
- At Invicti, we embrace diversity and individuality in all forms. Discrimination has no place here - regardless of race, religion, gender, age, ability, sexual orientation, or any other aspect that makes you unique. We're all about creating a space where everyone feels valued and included. So come as you are and join us in shaping the future of our industry.