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About the Role
As General Manager, you'll inspire your team to deliver exceptional standards across every area of the business. You'll combine commercial acumen with outstanding leadership, ensuring the club continues to exceed expectations for both members and employees.
Responsibilities
- Lead, coach and inspire the club's management team, including the Sales & Membership Manager, Fitness Manager, Group Exercise Manager and Operations Manager.
- Develop and execute strategies that improve commercial and operational KPIs.
- Deliver an exceptional member journey and consistently outstanding customer experience.
- Analyse business performance, manage budgets and make data-driven decisions.
- Drive revenue growth while achieving sales, retention and operational targets.
- Support and develop the Fitness team to deliver an industry-leading training environment.
- Conduct performance reviews and support the ongoing development of department heads.
- Oversee the day-to-day operation of the club, ensuring departments work collaboratively.
- Maintain exceptional standards throughout the club at all times.
- Ensure Health & Safety policies and procedures are fully implemented and adhered to.
- Build and maintain strong relationships with on-site partners and key stakeholders.
Requirements
- Previous General Manager or senior multi-department management experience within the health, fitness, hospitality or leisure sector - ideally in a high end environment.
- A natural ability to inspire, motivate and develop high-performing teams.
- Excellent communication and relationship-building skills.
- Strong analytical and problem-solving abilities with experience managing KPIs and budgets.
- Proven commercial awareness with experience driving business performance and revenue growth.
- A proactive mindset with the ability to embrace change and continuously improve systems and processes.
- Outstanding customer service standards and a passion for delivering exceptional member experiences.
- Confidence communicating with stakeholders at every level of the business.
Skills
- Commercial acumen
- Leadership
- Sales
- Marketing
- Member Experience
- Fitness
- Group Exercise
- Operations
- Budget management
- Data-driven decision making
- Revenue growth
- Team development
- Health & Safety
- Relationship building
- Problem-solving
Location
- West London
Work Type
- Full-time
Experience Level
- General Manager or senior multi-department management experience
Salary/Compensations
- £55,000 + Performance Bonus
Benefits
- Excellent Benefits
About the Company
- This independent boutique club offers its members an outstanding fitness and wellness experience, combining industry-leading personal trainers and fitness professionals with state-of-the-art gym, swimming pool and spa facilities, all within a welcoming and sophisticated environment.
- Love Recruitment are a specialist fitness and leisure recruitment agency, supporting some of the UK's leading health, fitness and wellbeing brands. We recruit across management, sales, operations and executive appointments throughout the UK and internationally.