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About the Role
We are looking for a talented Integration Manager to work with game partners, helping integrate our tools, products, and services into their games. The ideal candidate will have a mix of technical and people skills, design and UX sensibility, and an understanding of gaming payments. Experience playing games is expected. You will assist developers in debugging technical issues, requiring the ability to quickly diagnose problems and provide documentation.
Responsibilities
- Lead and confidently run client meetings, calls, and technical demos independently.
- Act as the primary technical point of contact during pre-sales and onboarding, scoping integration requirements and setting realistic expectations.
- Present technical concepts clearly to both technical and non-technical stakeholders.
- Guide partners through API integration, including authentication, request/response structures, JSON payloads, and webhook configuration and delivery.
- Diagnose issues using data dumps, technical logs, and API traces; distinguish integration errors from platform bugs.
- Write and interpret basic scripts or API calls to reproduce and isolate client-reported issues.
- Document issues concisely and completely enough for engineering to act on without back-and-forth.
- Resolve issues directly versus escalate to Engineering, Product, or Support, and manage that handoff cleanly.
- Serve as the communication hub between Client, Business Development, Customer Success, and Development teams.
- Provide clear, well-organized status updates to internal stakeholders and clients throughout the integration lifecycle.
- Maintain accurate documentation in Jira, Confluence, and related tools.
Requirements
- Bachelor's degree (or equivalent experience) in a related field.
- 3+ years of experience in technical integration, solutions engineering, or a client-facing technical role.
- Demonstrated ability to lead client meetings and presentations independently.
- Working knowledge of REST APIs, JSON, and webhooks; able to read API documentation, interpret payloads, and troubleshoot integration failures independently.
- Comfortable using tools like Postman (or equivalent) to test and debug API calls.
- Near-native fluency in both Korean and English, written and verbal.
- Proven customer service or client relationship experience.
- Comfortable working with high autonomy, shifting priorities, and a significant workload.
- Strong attention to detail and time management.
- Prior experience in the gaming industry, payments, or fintech.
- Experience with Confluence, Jira, and G Suite.
- Prior experience at a foreign or international company, or working across time zones with global teams.
- Genuine interest in games (as a player) and the gaming industry.
Skills
- Technical integration
- Solutions engineering
- Client-facing technical role
- REST APIs
- JSON
- Webhooks
- API documentation
- Postman
- API calls
- Customer service
- Client relationship management
- Autonomy
- Attention to detail
- Time management
- Gaming industry
- Payments
- Fintech
- Confluence
- Jira
- G Suite
- Global team collaboration
Location
- Japan
- Remote
- Hybrid
Work Type
- Hybrid
- Remote
- In-office
Experience Level
- 3+ years of experience
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- Competitive salary
- Performance-based incentives
Benefits
- Flexible work environment (remote, hybrid, or in-office options)
- Collaborative and innovative team culture
- Career growth opportunities in a dynamic and expanding market
About the Company
- At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world.
- Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life.
- We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.
- Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming.
- Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.