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About the Role

UniQuest is seeking a new executive leader to spearhead its next phase of growth. As Head of Product & Student Journey, you will define and implement successful strategies for the student journey, translating insights into market-leading products and services. This role offers a unique opportunity to shape product strategy at an executive level, leveraging a proprietary data asset and a large delivery organization.

Responsibilities

Define what constitutes an excellent student journey across international and domestic recruitment, conversion, and admissions, based on data, external evidence, and partner discovery.
Manage the product and service roadmap, prioritizing development, improvement, and retirement of offerings.
Develop and manage the evidence engine, including benchmarks, journey analytics, and value demonstration to prove impact to partners.
Establish an operating cadence that aligns commercial, delivery, and platform teams around priorities.
Build and lead a direct team, starting with an insight analyst.

Requirements

Eight or more years of experience in product management or service design.
Meaningful experience with products that are substantially human-delivered and tech-enabled services.
Experience in B2C with a focus on customer and conversion journeys, or service-oriented businesses.
Proven ability to commission, interrogate, and act on data, making decisions from imperfect datasets.
Experience running a roadmap that aligns engineering, operations, and commercial teams.
Ability to decline requests from senior stakeholders with a well-reasoned explanation.
Exceptional communication skills to lead through clarity and trust across functions.
Ability to credibly represent the company's thinking to university senior leadership.
Curiosity about higher education; ambition to become an authority in the sector is required.

Skills

Product Management
Service Design
Data Analysis
Roadmap Prioritization
Stakeholder Management
Communication

Location

Remote-first (UK)

Work Type

Remote
Full-time

Experience Level

Executive
8+ years

About the Company

UniQuest is the embedded enrolment partner to universities across the UK, US, Australia, and New Zealand.
Our teams and technology are integrated within our partners' recruitment and admissions operations, engaging hundreds of thousands of students annually.
We are part of Keystone Education Group, a major global student marketing and recruitment business.
We are executing an ambitious strategy to 2030, focusing on market expansion, new product launches, and deepening institutional services, always prioritizing the student journey.

Equal Opportunity

Keystone is an equal opportunity employer.
We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees.