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About the Role

HR Path is expanding its Application Management Services (AMS) practice in the APAC region and is seeking an experienced Service Delivery Manager to join the team in Australia. This role involves managing a portfolio of customers, ensuring successful service delivery, building strong client partnerships, and driving continuous improvement. You will act as a trusted advisor, connecting business needs with HR technology solutions and coordinating internal teams to deliver high-quality outcomes.

Responsibilities

Build and maintain strong, trusted relationships with customers and key stakeholders.
Act as the main point of contact for a portfolio of HR technology customers.
Lead customer governance meetings, service reviews, and operational discussions.
Understand customer priorities and proactively identify opportunities to improve their HR technology landscape.
Bring HR Path’s expertise and best practices to deliver value beyond day-to-day support.
Manage the delivery of AMS services within agreed scope, timelines, SLAs, and KPIs.
Manage incoming customer requests, assess business impact, and coordinate resolution with internal functional and technical experts.
Work closely with subject matter experts to ensure quality delivery and customer satisfaction.
Monitor service performance, capacity, utilisation, and delivery forecasts.
Identify risks, remove blockers, and ensure continuous service improvement.
Identify optimisation opportunities and provide recommendations based on HR Path’s experience across multiple customers.
Support customers in improving processes, adoption, and efficiency of their HR platforms.
Promote best practices, innovation, automation, and enhanced service delivery models.
Support account growth through proactive customer engagement.
Contribute to pre-sales activities, solution discussions, estimations, and proposals.
Identify opportunities for additional services and customer value creation.
Support contract renewals and service expansion activities.
Coordinate internal functional and technical teams to ensure successful delivery.
Lead customer and internal meetings to prioritise activities, track progress, and manage actions.
Foster a culture of accountability, collaboration, and customer focus.

Requirements

5+ years of experience working with HR technology solutions such as SAP SuccessFactors, SAP HCM, UKG, Workday, or similar platforms.
Experience in Application Management Services (AMS), Service Delivery, Consulting, or Customer Success roles.
Strong understanding of HR processes and HR systems.
Proven experience managing multiple customers, priorities, and projects simultaneously.
Strong stakeholder management, communication, and influencing skills.
Ability to manage complex situations and drive practical solutions.
A consultative mindset with the ability to build trusted customer relationships.
Experience working in a partner environment or consulting organisation is highly desirable.
SAP SuccessFactors certification (especially Employee Central) or SAP HCM certification is a plus.
Experience with HR/payroll technology implementations is a plus.
Knowledge of IT Service Management principles is a plus.
Project management or Agile delivery experience is a plus.

Skills

HR Technology
Customer Facing Skills
Service Delivery Management
Application Management Services (AMS)
Consulting
Customer Success
HR Processes
HR Systems
Stakeholder Management
Communication
Influencing Skills
Problem Solving
Consultative Mindset
Customer Relationship Building
Pre-sales Activities
Solution Discussions
Estimations
Proposals
Contract Renewals
Team Coordination
Meeting Facilitation
Project Management
Agile Delivery

Location

Australia

Work Type

Telecommuting possibilities

Experience Level

5+ years of experience

Benefits

Highly stimulating and fulfilling work environment with international development
Rapid career growth with numerous opportunities for development (horizontal & vertical)
International mobility
Training
Certification
Good work-life balance
Investment in employee development
Quarterly team events
Annual seminar

About the Company

HR Path Group is a global leader in HR consulting, helping clients with their HR transformation projects, covering both human and HRIS aspects.
Our 2,600 employees are located in 30 countries.
Our mission is to support our clients at every step of their HR digital transformation with a comprehensive range of services.
Advise to Outsource ! HR Path, Global Leader in HR solutions
ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization
IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)
OUTSOURCE : We support organizations at every stage of their HR and payroll outsourcing journey, helping them operate compliantly, efficiently, and at scale
Our latest fundraising of 1 billion euros aims to accelerate our growth and international expansion.
Our goal is to double our revenue within five years and become the world leader in HR digital transformation.
HR Path is global player in HR Consulting.
We provide professional advice and support to organizations for whom human capital is essential in their HR transformation process.
Having a footprint in the Americas, Europe and Asia-Pacific, we are able to offer global support in the development and execution of our customer’s HR strategy.
We are Happy at Work certified and continue to listen to our employees.
We value a culture that respects diversity, individual courage, integrity, excellence and encourages team collaboration.