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About the Role
Serve as a trusted people advisor to the Customer Success organization, acting as a strategic and analytical HR professional in a fast-paced global martech company. This role involves partnering with leaders on workforce planning, org design, talent strategy, and change management to build high-performing, engaged teams.
Responsibilities
- Coach and advise Customer Success leaders on employee engagement, retention, culture, organizational design, and change management.
- Act as a strategic partner on workforce planning, including build vs. buy decisions, geographic expansion, cost optimization, contingent labor, and M&A.
- Lead or support change management tied to org design changes, including people impact, compensation, communication planning, and execution.
- Support leaders in translating employee survey results into actionable plans.
- Monitor retention risk through exit interviews and proactive pulse conversations.
- Advise on individual people topics such as promotions, off-cycles, performance cases, and terminations.
- Manage larger-scale hiring and downsizing initiatives.
- Drive adoption of enterprise talent programs like compensation planning, talent reviews, succession planning, and engagement initiatives.
- Undertake ad hoc HR projects as the business evolves.
Requirements
- 4+ years of progressive HR experience, with demonstrated success as an HR Business Partner or similar role.
- Proven ability to serve as a trusted advisor to senior leaders, building credibility and influencing without authority.
- Strong business acumen, considering people decisions within the context of business outcomes.
- Experience with workforce planning, organizational design, and change management in a fast-moving, matrixed environment.
- Ability to work effectively with regional HR partners across geographies and time zones.
- Highly organized with strong communication skills, capable of managing multiple priorities and stakeholders.
- Comfortable with ambiguity and able to drive projects to completion with minimal oversight.
- Ability to facilitate presentations and difficult conversations with senior leadership.
Skills
- HR Business Partnering
- Workforce Planning
- Organizational Design
- Change Management
- Talent Strategy
- Employee Engagement
- Retention
- Culture Development
- Data-Driven Insights
- Communication
- Stakeholder Management
- Presentation Facilitation
Location
- Global
Work Type
- Full-time
Experience Level
- Senior
Education Level
- Bachelor’s degree in Human Resources or a relevant discipline
- Master’s degree preferred
- SHRM Senior Certified Professional (SHRM-SCP) or GPHR Certification a plus
About the Company
- Optimizely is a MarTech company providing AI-powered content creation, a CMS, and an experimentation platform.
- 10,000+ brands use Optimizely, including H&M, PayPal, and Zoom.
- Recognized as a leader in MarTech by Gartner, Forrester, and IDC.
- Has 1,600+ employees across 12 global offices.
- Fosters a culture that values curiosity, collaboration, and genuine human connection.
- Aims to shape the future of marketing technology.
Equal Opportunity
- Optimizely is committed to a diverse and inclusive workplace.
- Optimizely is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.