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About the Role

Cleveland Clinic London is seeking a Control Room Operator for the Protective Services Department. This role is crucial for coordinating emergency responses and supporting response teams. The operator will manage the operational, technical, and administrative functions of the department while on duty, serving as a key resource for shift team members.

Responsibilities

• Process incoming and outgoing communications in the Security Operations Center
• Monitor PSIM, fire panels, access control, cameras and other equipment to provide vital information to dispatched responders
• Receive and transmit all security and emergency information over multiple systems including two-way radio, Emergency management systems, Wi-Fi devices, Overhead Page
• Collaborate with Caregivers to ensure a safe and secure environment for patients, visitors and Caregivers
• Lead projects associated with the strategic initiatives
• Develop and prepare presentations to various audiences
• Ensure the LSOC is operated and complies with legal and regulatory requirements such as CQC, joint commission and SIA licensing requirements

Requirements

• Valid SIA Public Space Surveillance (CCTV) license (Essential)
• Security NVQ’s (Essential)
• Control Room experience (Essential)
• Demonstrable operational experience responding to emergencies and incidents in line with an Emergency Operations Plan and Business Continuity Plan for a large organizations, preferably in a major city (Essential)
• Demonstrable experience using up to date technology and supporting the team of a 24/7 security operations center (LSOC) for regional requests relating to emergency management, investigations, access and egress control, badging, CCTV surveillance and linked third party management systems (Essential)
• Experienced and confident in emergency situations such as evacuations, disturbances & building lockdowns, with the ability to take operational control of first responders and by working within defined processes and procedures guide your team and the organization (Essential)
• Demonstrable experience in a demanding security operations environment (Essential)

Skills

• Military or Police experience (Preferable)
• Valid SIA Door Supervisor (Preferable)
• Up to date Security experience within a corporate or healthcare background (Highly Preferable)

Location

• 33 Grosvenor Place, London, SW1X 7HY

Work Type

• Permanent
• 42-hour week
• 12-hour rotating shift pattern: x2 Days (7am to 7pm), x2 Nights (7pm - 7am), x4 Days Off
• Overtime available
• Operate 24/7/365

Salary/Compensations

• Starting salary is £33,700. Increasing to £35,500 once successful completion of probation

Benefits

• 210 hours annual leave plus Bank Holidays
• Double-matched salary exchange pension – contribute 5% and we’ll contribute 10%
• Private Medical & Dental Insurance
• Life Assurance
• Season Ticket Loan & Cycle to Work schemes
• Workplace Nursery Scheme
• Wellbeing Hub with mental health, coaching and EAP support
• Earned Wage Access - get early access to part of your pay when needed
• Access to discounts on food, retail, and more

About the Company

• Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
• Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
• As a private hospital with no shareholders, we reinvest all profits back into our organisation.
• Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
• We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
• With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.

Equal Opportunity

• As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
• CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
• Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
• When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
• This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.