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About the Role
As an Internal Sales Executive, you will be the engine powering the growth of our LED Lighting brand across the Electrical Wholesale Channel. You will partner closely with External Sales to unlock profitable growth and execute strategic plans in the high-performance LED Lighting sector. This role offers full training and is ideal for recent graduates or individuals transitioning from distribution, inventory, or warehouse roles.
Responsibilities
- Identify and qualify potential customers through prospecting, direct contact, email campaigns, and online research, focusing on proactive up-selling.
- Promote sales growth by increasing customer contact, targeting focused accounts and new business opportunities.
- Manage the entire sales cycle from lead generation to closing deals.
- Act as the primary contact for customer inquiries, providing tailored solutions and building strong relationships.
- Maintain accurate records of sales activities and pipeline in Sugar CRM.
- Effectively use the Integral LED Portal and future quotation platforms.
- Analyze customer feedback and sales data to identify trends and improvement areas.
- Provide regular updates on sales metrics and forecasts.
- Work closely with regional Key Account Managers to align strategies and achieve targets.
- Draft initial quotes and handle revisions.
- Track orders from entry to delivery, ensuring customer updates.
- Ensure customer data, meeting notes, and deal stages are updated in CRM.
- Review purchase history to identify potential customer churn risks.
- Vet incoming leads from existing accounts.
- Identify cross-selling opportunities within accounts.
- Serve as a consistent point of contact for customers when Key Account Managers are unavailable.
- Act as a liaison between customers and other departments like Finance or Technical Support.
- Support customer visits with the External Sales team.
- Attend trade shows to network and identify new business opportunities.
Requirements
- Some previous experience within a customer service, internal sales, or inventory role.
- Eagerness to learn about products, technical concepts, and complex technical data.
- Strong sales profile with account management and relationship-building skills.
- Strong communication and time management skills.
- High degree of IT literacy, ideally with CRM proficiency.
- Technical awareness of the lighting and electrical industry.
- Ability to work collaboratively with other team members.
- Critical thinking and organizational skills to handle a variety of situations.
- Ability to multi-task, prioritize, and manage time effectively.
- Good attention to detail and problem-solving ability.
Skills
- Customer service
- Internal sales
- Inventory management
- Sales
- Account management
- Relationship building
- Communication
- Time management
- IT literacy
- CRM proficiency
- Technical awareness (lighting and electrical industry)
- Critical thinking
- Organizational skills
- Multi-tasking
- Prioritization
- Attention to detail
- Problem-solving
Location
- UK
Work Type
- Full-time
Experience Level
- Entry-level
- Recent graduate
Education Level
- Graduate
About the Company
- Integral Memory PLC is a long-established and fast-growing company founded in the UK over 35 years ago with offices in London and Europe.
- Our award-winning products are sold by resellers in more than 50 countries worldwide and are trusted by large corporations, government departments, and educational institutions.
- We foster a collaborative culture where colleagues support each other and work towards shared goals.
- Our friendly and approachable culture is characterized by colleagues who care about their work outcomes.
- As a mid-size, financially secure business, employees can see the material impact of their daily work.
- We have a strong history of internal progression, with many senior staff starting in entry-level positions.
- The Integral Memory Division offers imaginative solutions in high-end competitive gaming, encrypted military-level memory drives, and visual technology for creative photography.
- The Integral LED Lighting Division provides innovative and award-winning lighting solutions for industrial, retail, residential, smart building, and outdoor applications.