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About the Role

We are seeking an experienced Collections Executive to manage the collections and recoveries lifecycle for our clients. This hands-on role involves owning a portfolio of accounts in arrears, utilizing your expertise in early arrears and late-stage recoveries to achieve positive outcomes and provide client support. You will also collaborate with partners on insolvency and formal recovery actions.

Responsibilities

• Support collections customers via phone and email.
• Collaborate with partners on late-stage recoveries and collections.
• Actively listen to and assess customer and business situations to agree on sustainable solutions.
• Contribute ideas for process improvements and adapt to change.
• Manage varied workloads and solve problems confidently and creatively.
• Maintain accurate records according to company and regulatory standards.
• Share customer feedback for continuous improvement.
• Meet quality and compliance standards while delivering excellent service.
• Collaborate with the team to achieve goals and provide mutual support.
• Stay informed about products, services, and operational updates.
• Work towards individual and team KPIs and SLAs.

Requirements

• Experience in collections, preferably within business-to-business environments.
• Understanding of financial services regulations related to business collections, including early and late-stage recovery.
• Strong verbal and written communication skills.
• Ability to thrive in a fast-paced, evolving environment.
• Familiarity with call centre technologies (diallers, customer portals, etc.).
• Proactive mindset with a passion for problem-solving and improvement.

Skills

• Collections
• Recoveries
• Customer Support
• Communication
• Problem-Solving
• Record Keeping
• Compliance
• Collaboration
• Adaptability

Location

• London

Work Type

• Hybrid

Experience Level

• Experienced

Salary/Compensations

• Competitive salary
• Bonus potential

Benefits

• Collaborative working environment
• Hybrid work with flexibility on office days
• The chance to make a real impact in a growing business
• A supportive team environment

About the Company

• MCL Finance helps small and medium-sized businesses access capital for growth.
• Since 2018, MCL has supported over 2,000 SMEs across the UK and UAE.
• MCL believes finance should be fast, fair, and human-centric.
• The company offers funding, smart tools, and a team that understands business needs.
• MCL's model prioritizes people over paperwork, working with brokers and business owners.
• Mission: To reshape SME finance and level the playing field.
• Values: Growth, Enthusiasm, Maintaining Accountability, Seeing Strategically.