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About the Role
The IT Operations Professional handles all local IT Operations in the UK market, responsible for day-to-day IT support of end-users, aiming for improved end-user satisfaction by leveraging Red Bull’s IT service management processes and guidelines. This role maintains an up-to-date and secure inventory of IT equipment and supports local IT and business projects.
Responsibilities
- Ensures professional end-user IT onboarding.
- Organizes and provides day-to-day IT support, including meeting/event support.
- Pushes for fast resolutions, including remote functions.
- Ensures professional and regular IT service communication towards end-users.
- Organizes and provides IT security and end-user IT service trainings.
- Administrates local end-user account access and permissions in relevant tools.
- Supports local infrastructure components in cooperation with second level support partners.
- Communicates limitations, improvement, or simplification ideas in current services, processes, and tools.
- Leverages Incident, Request, Problem, Outage, and Change Management processes.
- Stays up-to-date with emerging technologies, including generative AI, and explores their compliant application.
- Ensures an up-to-date and accurate IT asset inventory.
- Coordinates end-user device roll-out and replacement cycles.
- Ensures an equipment purchase process in-line with standards.
- Manages printer life-cycle, local phone service, and needed local IT service hardware/hosting.
- Coordinates the RMA process for hardware components.
- Organizes needed IT facilities and Red Bull IT standards for subsidiary/branch offices.
- Manages local network infrastructure, including events.
- Ensures local project tasks deploying global IT services reach highest end-user satisfaction.
- Supports local IT and/or business projects, leading defined work-packages.
- Aligns local business needs and demands with the IT Area Europe team.
- Supports local Finance Manager in terms of IT budget planning.
- Takes over assignments, leveraging global and area specific project management methods.
- Coordinates external vendors and partners.
- Holds full ownership of all meeting room and event spaces.
- Owner of all RBUK Employee onboarding (hardware and inductions).
- Ownership of AV tender process for external vendors and support partners.
- Digital signage and content ownership.
- Aligns with HQ on all Windows client and MacBook topics.
- Maintains UK iPhone/iPad fleet.
- Handles purchasing for all Windows client/MacBook related topics, consumables, and project purchases.
- Aligns with IT manager on all budget topics.
- Supports and maintains all IT network office infrastructure.
- Owns IT Security topics.
Requirements
- IT education or equivalent experience.
- Proven AV specific skills – implementation and support of AV systems.
- Experience with Digital signage topics and integration.
- Some budget experience would be advantageous.
- Strong communicator and relator, tact in dealing with end-users.
- Solid knowhow in Win10, Mac, AD, Exchange, Networking and Security Services.
- ITIL v3 experience.
- Strong analytical and problem-solve skills towards IT peers around the global.
- Team-oriented, self-motivated personality, hands-on and flexible personality.
Skills
- AV implementation and support
- Digital signage integration
- Budget management
- Communication
- End-user support
- Win10
- Mac
- AD
- Exchange
- Networking
- Security Services
- ITIL v3
- Analytical skills
- Problem-solving
- Generative AI application
Location
- London, UK
Work Type
- Full-time
Experience Level
- Professional
Education Level
- IT education or equivalent experience
About the Company
- Red Bull UK is currently recruiting.