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About the Role

The Assistant Business Manager is a brand ambassador who drives team performance and prioritizes customer experience. This role supports the Business Manager in daily operations and aims to exceed targets.

Responsibilities

• Drive financial results in store to meet and exceed targets and key performance indicators.
• Support the Business Manager to determine individual and team sales targets and communicate with the Retail Artists to agree sales objectives and deliver them.
• Demonstrate entrepreneurial spirit, being a specialist amongst the retail artistry brands and showing a genuine enthusiasm, commitment and interest in the Company’s performance.
• Lead by example to promote exceptional customer service and creating a customer experience.
• Coach and give feedback to the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry.
• Take every opportunity to extend exceptional customer service beyond the in-store experience; driving the customer database for direct marketing opportunities.
• Implement individual and team development plans, conducting regular reviews that encourage two-way feedback and coaching.
• Create a positive and cooperative team culture in store, through team meetings and a collaborative management style; recognizing and celebrating performance where necessary.
• Propose plans, events and other limitless activity to unlock commercial success.
• Maintain impeccable visual merchandising, counter cleanliness and hygiene standards.
• Execute flawless grooming standards, inspiring your team to be and feel the best versions of themselves.

Requirements

• Retail management experience
• People management experience.
• Strategic planning experience

Skills

• Commercial acumen
• Passion for the beauty industry

Location

• Selfridges, Oxford Street

Work Type

• Full-time

Benefits

• A range of magical benefits tailored to each region.
• Structured induction programme – Start of a Dream.
• Structured career development.
• Wellness and social benefits including Assist Programs and regular social connects with colleagues.

About the Company

• Founded in 2013 by world-renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves.
• With our easy-to-use, easy-to-choose, easy-to-gift icons, we’ve become one of the most talked-about beauty brands on the planet - and the magic is only growing.
• Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day.
• Our retail teams are the heart of our brand - from the glamour of London to the style capitals of Europe, the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast-growing innovation centres across APAC.
• Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.
• We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry-leading tech.
• As we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.
• If you’re ready to create magic, inspire confidence and glow with purpose, this is your moment.
• Step into a career where you don’t just work in beauty - you make dreams come true.

Equal Opportunity

• At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves.
• We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team.
• A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.
• If you need support or would like to apply through an alternative method, please contact us at recruitment@charlottetilbury.com