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About the Role
Customer Implementation Management leads the new customer implementation process, bridging sales and operational activities from sales award to stable operation to ensure a smooth transition of new business. Acts as the customer's center of gravity for implementations and issue resolution, driving the overall implementation project plan across all geographies and ensuring delivery from all involved functions. Rolls off customer accounts once the implementation phase is completed.
Responsibilities
- Leads the new customer implementation process
- Bridges sales and operational activities
- Ensures smooth transition of new or additional business
- Acts as the customers’ centre of gravity on implementations and issue resolution
- Drives the overall implementation project plan across all geographies
- Ensures delivery of all functions involved
- Rolls off customer accounts once the implementation phase is completed
Requirements
- Previous work experience in a related area, or practical knowledge obtained via advanced education
- Works independently within defined boundaries and guidelines in a specific area
- Needs supervision and support on more complex tasks
- Requires knowledge for the application of practical methods and techniques, work procedures and processes
- Solutioning through a choice between known alternatives, within the area of expertise
- Leader will evaluate the appropriateness and effectiveness of the solution
- Manage employees day-to-day and set priorities to ensure task completion
Skills
- Project management capability
- Ability to influence others
- Technical/discipline knowledge
Experience Level
- Individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people
- Leading expert within a given field
- Influencing long term tactical decisions of the organization
- Colleague at this level works independently within defined boundaries and guidelines
About the Company
- Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Equal Opportunity
- Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
- We are happy to support your need for any adjustments during the application and hiring process.
- If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.