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About the Role
RISE with SAP S/4HANA Cloud, private edition is a key deployment option for customer cloud transformations, providing comprehensive cloud infrastructure and managed services. Within Customer Services & Delivery, the Enterprise Cloud Services Delivery organization operates SAP’s private cloud offering. The Enhanced Operation Service team focuses on leading and optimizing strategic customers’ end-to-end delivery and operation models during their cloud transformation.
Responsibilities
- Ensure high-quality day-to-day service delivery by defining, tracking, and meeting ambitious KPIs and SLAs.
- Provide advanced technical expertise in database technologies (HANA, ASE, MSSQL) and support HANA/ASE/MSSQL environments.
- Handle major incidents, troubleshoot service failures, manage downtime, and optimize customer landscape performance and stability.
- Collaborate across teams to streamline processes, enhance automation, and deliver proactive operations services with effective alert-reduction programs.
- Safeguard system reliability through proactive monitoring, incident management, and root-cause analysis.
- Manage and prevent escalations by taking proactive steps and driving initiatives that boost operational resilience and customer satisfaction.
- Perform thorough root cause analyses and deliver corrective and preventive action plans for outages and performance issues.
Requirements
- Over 10 years of technical experience in Database Technologies like HANA/ASE/MSSQL, with expert-level knowledge in HANA.
- Ability to diagnose system issues effectively using logs, traces, and alert outputs, supported by strong analytical and troubleshooting skills and a proactive problem-solving mindset.
- Experience implementing continuous improvement initiatives to address customer pain points and enhance service delivery.
- Experience implementing preventive measures and stabilizing complex SAP environments for consistent performance and reliability.
- Solid understanding of Linux/Unix and networking fundamentals.
- Experience in problem management and structured root-cause analysis methodologies.
- Functional proficiency in English is required for positions based in Quebec due to global interactions.
Skills
- HANA
- ASE
- MSSQL
- Database Technologies
- Linux/Unix
- Networking Fundamentals
- Problem Management
- Root-Cause Analysis
Location
- Quebec
Work Type
- Hybrid
- Regular Full Time
Experience Level
- 10+ years
Salary/Compensations
- 142,000 - 192,000 CAD
Benefits
- Constant learning
- Skill growth
- Great benefits
- Team that wants you to grow and succeed
- Summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com
About the Company
- SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
- Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
- As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
- Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
- At SAP, you can bring out your best.
Equal Opportunity
- SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
- At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
- We ultimately believe in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
- Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.