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About the Role
This position plays a critical role in delivering high-quality client service and operational support to institutional clients. The role is responsible for managing day-to-day client servicing activities, coordinating with internal stakeholders, supporting client lifecycle events and contributing to a positive client experience.
Responsibilities
- Daily monitoring and servicing of institutional client accounts.
- Respond to client inquiries and service requests in a timely and professional manner.
- Coordinate with internal stakeholders including Operations, Compliance, Product, Sustainability and Reporting.
- Support client onboarding, offboarding and mandate change activities.
- Assist with legal documentation updates, account maintenance and operational change events.
- Support the delivery of client reporting, including regulatory, operational and sustainability-related reporting.
- Assist in responding to ESG and sustainability-related client requests and disclosure requirements.
- Perform administrative activities including invoice processing, cash management and report distribution.
- Participate in local and global projects as a subject matter contributor.
- Support risk event management activities and assist with issue resolution.
- Review client-facing materials to ensure quality, accuracy and consistency.
- Contribute to process improvement initiatives to enhance client experience and operational efficiency.
Requirements
- Preferably 2-5 years of experience within asset management, financial services or a related industry.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Good written and verbal communication skills in both Japanese and English.
- Strong attention to detail and commitment to delivering high-quality work.
- Able to work collaboratively across multiple teams and functions.
- Proactive and solution-oriented with a willingness to learn and develop.
- Demonstrates sound judgement and escalates issues appropriately.
- Interest in sustainability, ESG topics and institutional client servicing.
- Ability to work flexibly in a dynamic environment, effectively organizing and prioritizing multiple tasks while meeting tight deadlines.
Skills
- Client Services
- Operational Support
- Account Management
- Business Administration
- Change Management
- Crisis Handling
- Client Onboarding
- Client Offboarding
- Project Management
- Subject Matter Expertise
- Reporting
- ESG
- Sustainability
- Risk Management
- Process Improvement
- Japanese
- English
Location
- Tokyo Office
Work Type
- Permanent
Experience Level
- 2-5 years
Benefits
- Comprehensive benefits package
- Wellbeing support
- Development support
- Flexible working arrangements
About the Company
- We’ve been helping clients plan and save for their futures for over 50 years.
- From more than 25 locations around the world, we provide investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers and private individuals.
- We think generationally and look to the long term.
- Building on the security of private ownership and our clear sense of purpose, we’re growing our business like never before.
- Join us and you’ll be part of the progress we’re making.
- In our welcoming, caring culture, you’ll work with all kinds of people to find new and better ways to help our clients.
- Your views will be valued and your professional goals will be supported.
- You’ll discover a positive, inclusive environment where you’ll be free to be yourself.