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About the Role
As a Sr Field Service Technician, your focus will be to provide team support and assist other team members in delivery of work to customer sites. With a focus on HVAC/BMS, you will be responsible for servicing customer sites, maximizing customer satisfaction and minimizing customer site downtime by providing exceptional technical support.
Responsibilities
- Keep abreast and maintenance of sites and customer needs by continued development of customer relationships
- Provide technical support to peers, which may include other technical representatives, Account Managers, Engineers etc.
- Identify sales and service opportunities
- Keep technical knowledge current – may require additional activities, such as self-learning on technical products
- Keep customer fully informed of possible system enhancements and upgrade paths
- Assist in any administrative requirements
Requirements
- Trade experience in electrical, mechanical, electronics etc
- Minimum 3 years relevant experience in BMS/HVAC with Niagara systems
- A comprehensive understanding of BMS systems, control theory, plant operation, tuning and fault-finding including diagnostics
- Electronic security will also be highly regarded
- Strong customer relation skills with commitment to customer satisfaction
- Ability to communicate complex issues with clarity, both in written and verbally
- Ability to work under pressure and capacity to deliver against multiple objectives
- Collaborative attitude with a customer focused mind set
- Ability to identify technical solutions to customer business needs
- Ability to travel to support other teams
Skills
- BMS/HVAC with Niagara systems
- BMS systems
- Control theory
- Plant operation
- Tuning
- Fault-finding
- Diagnostics
- Electronic security
- Customer relation skills
- Customer satisfaction
- Communication skills
- Problem-solving
- Teamwork
- Customer focus
Location
- Sydney
Work Type
- Full-time
Experience Level
- Senior
- Minimum 3 years relevant experience
About the Company
- Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.
- As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.
Equal Opportunity
- Honeywell is an equal opportunity employer, and we support a diverse workforce.
- Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
- Aboriginal and Torres Strait Islander peoples are encouraged to apply.
- We are proud to be recognised as a great place to work for women by WORK180.
- Honeywell is a proud advocate of the LGBTQ+ community, and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
- We’re also proud to be recognised as an AWEI Bronze Employer and a Veteran Employment Supporter, further demonstrating our dedication to diversity, equity, and inclusion across all communities.