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About the Role

Assists residents staying in the shelter overnight, performs client intake procedures, monitors resident activity to ensure safety and compliance, and maintains accurate records. This role also involves ensuring the facility is kept neat and orderly.

Responsibilities

• Acts as the lead worker to the Shelter Monitor position.
• Trains and instructs employees and volunteers.
• Assists with scheduling.
• Informs Manager of any staff issues.
• Answers telephone and responds to questions regarding shelter operations.
• Performs client intake procedures, including running sexual offender checks.
• Checks clients into the shelter.
• Prepares and monitors client intake cards.
• Prepares and maintains resident roster.
• Orients new clients to the program.
• Prepares case records to facilitate case management.
• Records daily statistics.
• Inputs client information to HMIS accurately and in accordance with established timelines and procedures.
• Updates client files as needed.
• Obtains client’s signature on forms and house rules and regulations.
• Distributes towels, linens, and personal hygiene items to clients.
• Assigns daily cooking, cleaning, and maintenance chores to clients and ensures completion.
• Participates in the cleaning and maintenance of facilities, supplies, and equipment.
• Inspects facility on a routine basis to ensure compliance with established standards.
• Ensures return and accountability of The Salvation Army property (linens, etc.).
• Ensures clients comply with house rules.
• Checks client’s baggage for drugs, alcohol, weapons and pornography.
• Records incidents and notifies supervisor of any special circumstances or unusual problems.
• Ensures security of facility and clients.
• Arms and disarms alarms in accordance with lodge policy.
• Locks and secures areas inappropriate for client entry.
• Conducts routine checks of the facilities to ensure all doors are locked and nothing is amiss.
• Locks doors to ensure security of the facilities.
• Responds to emergencies in a calm manner and initiates appropriate actions.
• Participates in the selection and preparation of food.
• Monitors expenditures ensuring compliance with budget constraints.
• Purchases needed food items from the store.
• Serves food and snacks to clients.
• Assists clients in the cleaning of the kitchen after meals.
• Maintains an adequate level of food and supplies inventory.
• Prepares inventory records and ensures accountability and security of inventory items.

Requirements

• Ability to meet attendance requirements.
• Ability to read, write and communicate the English language effectively.
• Ability to perform data entry into a computer.
• Ability to respond to emergency situations quickly and calmly while maintaining control and initiating the proper corrective action.
• Ability to perform combinations of sitting, standing and walking on a frequent change basis.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25lbs.) frequently.
• Knowledge of effective and efficient methods for organizing and maintaining records and ability to perform the same.
• Knowledge of general office procedures and practices.
• Knowledge of basic record keeping practices and procedures.
• Knowledge of proper cooking methods and procedures.
• Ability to communicate effectively with clients to control, lead, and motivate behavior.
• Ability to cultivate and maintain effective relationships with a diverse group of people and remain sensitive to their concerns.
• Ability to work independently and with limited supervision while enforcing established policies and procedures.
• Ability to present a positive and professional image of The Salvation Army.
• High School diploma or G.E.D.
• Two years progressively responsible experience working within a social services program, OR Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Valid State Driver's License

Skills

• Record keeping
• General office procedures
• Basic record keeping
• Proper cooking methods
• Effective communication
• Relationship building
• Independent work
• Professional image

Location

• TX-Austin Womens & Childrens Shelter - Austin, TX 78721

Work Type

• Overnight
• Full-time

Experience Level

• Two years progressively responsible experience working within a social services program

Education Level

• High School Diploma/GED

Benefits

• Affordable Health Insurance
• Retirement Plan with Employer Match
• 29 days Paid Time Off

About the Company

• The Salvation Army

Equal Opportunity

• Veterans
• Disabled