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About the Role

The Manager, Strategic Planning & Operational Performance plays a critical role in shaping the approach to labour, capacity, and cost-to-serve for Superior Plus's North American Propane Division, driving decisions that improve operational and financial performance. This role involves leading labour planning, building operational models, and guiding a team of analysts to deliver insights that enhance delivery efficiency and cost-to-serve, offering significant exposure to senior leaders.

Responsibilities

Diagnose cost-to-serve drivers and identify logistics optimization opportunities through structured analysis and scenario modeling.
Analyze delivery frequency, routing patterns, and customer storage behaviour to surface actionable efficiency improvements.
Lead enterprise labour planning by integrating volume forecasts, productivity trends, and operational performance.
Own and maintain the workforce model, ensuring accuracy, integrity, and cross-functional trust.
Build models, evaluate scenarios, and conduct deep-dive analyses to support strategic and operational decisions.
Translate complex analysis into clear narratives and recommendations for senior leaders.
Lead consulting-style workstreams, structuring business questions and developing hypotheses.
Connect operational and labour decisions to P&L and cost-to-serve outcomes.
Develop and mentor a team of analysts, elevating analytical rigor and communication quality.
Partner with Operations, Service, Network & Fleet, HR, Finance, and IT to validate insights and support execution.
Establish and track KPIs related to cost-to-serve, delivery efficiency, labour plan accuracy, and operational performance.

Requirements

Bachelor’s degree in Business, Finance, Economics, Engineering, or related field; MBA an asset
7–10+ years in consulting, FP&A, corporate strategy, logistics strategy, or operational performance
Proven experience leading and developing analytical teams
Strong analytical rigor with the ability to build models, evaluate scenarios, and perform hands-on analysis
Fluency with BI tools and SQL, with the ability to engage directly with data
Understanding of logistics, routing, delivery operations, or cost-to-serve drivers
Structured problem-solving skills and a hypothesis-driven approach
Executive-level communication and storytelling capability
Financial fluency to connect operational decisions to P&L and cost-to-serve outcomes
High-ownership, hands-on leadership style with comfort operating independently and cross-functionally
English proficiency is required to support the full North American business
Legal Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job opening

Skills

BI tools
SQL
Logistics
Routing
Delivery operations
Cost-to-serve drivers
Structured problem-solving
Hypothesis-driven approach
Executive-level communication
Storytelling
Financial fluency

Location

North America

Work Type

Full-time

Experience Level

7-10+ years

Education Level

Bachelor's degree in Business, Finance, Economics, Engineering, or related field
MBA

Salary/Compensations

$115,000 - $145,000

Benefits

Supportive and inclusive work environment
Competitive compensation and total rewards package
Flexible schedules
State-of-the-art tools and technologies
Employee Assistance Programs (LYRA)
Professional development opportunities
Training & career growth

About the Company

Superior Plus is driving a multi-year transformation of how we plan, deliver, and serve customers across our network.

Equal Opportunity

Superior Plus Propane is an equal opportunity employer committed to the inclusion and accommodation of all individuals, we welcome all qualified candidates to apply. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.