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About the Role

Supermicro is seeking a Project Manager to lead rack-level system deployment projects. This role involves managing the full project lifecycle, from planning and SOW definition to customer communication and field engineering support. The ideal candidate will have a strong background in data center operations and technical project management.

Responsibilities

• Lead and manage the full lifecycle of rack-level system deployment projects, ensuring timely and successful delivery.
• Define project scopes, draft Statements of Work (SOW), and calculate necessary resources and timelines based on specific customer requirements.
• Serve as the primary point of contact, ensuring clear communication, professional expectation management, and structural alignment during the deployment process.
• Perform on-site hardware troubleshooting, maintenance, and service desk ticket handling to minimize downtime.
• Independently manage service workflows and respond to technical challenges in dynamic data center environments.

Requirements

• 5+ years of experience in data center operations, IT service delivery, or technical project management.
• Proven experience leading and managing rack-level system deployment projects.
• Demonstrated success in drafting Statements of Work (SOWs), calculating project timelines, and coordinating resource requirements for complex, large-scale customer projects.
• Hands-on experience with high-speed cabling and structured cabling systems.
• Strong technical knowledge of server hardware, GPU systems, and data center networking.
• Proficiency in hardware diagnostics (BIOS, UEFI Shell, PXE, DOS) and troubleshooting within Linux/Windows server environments.
• Expert-level capability in performing comprehensive on-site deployment tasks, including rack movement observation and management, hardware remediation support, unpacking systems and rack stacking, and power connection and configuration validation.
• Ability to travel frequently to different cities within the country of residence or to international locations within a 6-hour flight radius for deployment projects.
• Excellent written and verbal communication skills, with the ability to maintain professional boundaries and formal expectations.
• Full professional proficiency in English.
• Ability to lift at least 50 lbs and stand for extended periods.

Skills

• Project Management
• Data Center Operations
• IT Service Delivery
• Rack-level System Deployment
• Statements of Work (SOW)
• High-speed Cabling
• Structured Cabling Systems
• Server Hardware
• GPU Systems
• Data Center Networking
• Hardware Diagnostics
• Linux Server Environments
• Windows Server Environments
• On-site Deployment Tasks
• Hardware Remediation
• Rack Stacking
• Power Connection and Configuration
• Written Communication
• Verbal Communication

Location

• On-site

Work Type

• Full-time

Experience Level

• 5+ years

About the Company

• Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
• We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms.
• Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
• We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Equal Opportunity

• Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
• It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.