Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Wellstar Paulding in Hiram, Georgia is seeking a FT Lab Support Services Specialist. The Lab Support Services Specialist performs technical and non-technical duties within the Laboratory service areas on the hospital campus, including HIS/LIS data entry, troubleshooting, laboratory technical support, customer service, specimen receipt and processing, phlebotomy procedures, and pre-analytical and specimen storage robot operation.

Responsibilities

Check all specimens arriving in the lab for sufficient quality and quantity.
Cancel unacceptable specimens after notifying RN and documenting in the LIS.
Centrifuge, decant or split specimens as needed; combine orders as needed.
Take specimens to the testing areas in a timely fashion.
Pull samples as needed for lab pending lists.
Measure and aliquot 24 hr urine samples and enter required information in the LIS.
Prepare specimens for transport to reference labs via tracking and pending logs.
Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed.
Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS.
Resolve any insurance/billing problems noted with PAS or Outreach staff.
Process microbiology specimens (plating/preparation and preparing gram stains).
Prepare and maintain phlebotomy tray with all supplies required to perform duties.
Perform phlebotomy in accordance with Wellstars patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing.
Collect quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour.
Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval.
Question orders that seem repetitive or unusual.
Identify patient using two patient identifiers before drawing blood and inform nursing of any missing or incorrect arm bands.
Comply with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements.
Confirm the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient.
Deliver specimens to the Laboratory with specified timeframe.
Resolve unreceived specimen pending log in LIS.
Pull acceptable samples if possible.
Comply with AIDET standards always.
Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority.
Maintain patient privacy and confidentiality always.
Receive incoming calls; resolve or route as appropriate.
Resolve patient / patient care provider complaints; understand when to refer to supervisor.
Provide patient test results to patient care providers via printed reports, fax or verbal communication.
Maintain organized files for physician orders, reference lab reports, other lab reports, as needed.
Make follow-up calls to patients, patient care providers concerning problem specimens, recollects.
Perform call back function for critical and notification values.
Perform HIS / LIS order entry.
Work in multiple computer systems as needed to perform job functions.
Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples.
Report and troubleshoot HIS/LIS, printer, fax malfunctions.
Organize specimen intake in various downtime scenarios and recovery from same.
Assist with inventory control.
Maintain organization of laboratory storage areas.
Restock consumables in the phlebotomy, clerical areas, store room and laboratory.
Perform QA checks on refrigerators, freezers as required.
Assist in orientation and training of new employees as assigned.
Check emails daily in Sunquest.
Complete all assigned training and competency testing within specified time periods.
Participate in staff meetings and read posted meeting minutes.
Perform other duties as assigned.
Comply with all Wellstar Health System policies, standards of work, and code of conduct.

Requirements

High School Diploma General or GED General
BLS - Basic Life Support or ARC-BLS - Amer Red Cross Basic Life Support or BLS-I - Basic Life Support - Instructor
Phlebotomy Certification by a national organization Upon Hire Preferred
Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment Preferred

Skills

Strong written and verbal communication
Customer service
Multi-tasking
Organizational skills
Professionalism
Detail-oriented
Team-oriented
Data entry
Typing 40 wpm
Working computer knowledge

Location

Hiram, Georgia

Work Type

Full-time

Education Level

High School Diploma or GED

Benefits

Support to do more meaningful work
Rewarding life

About the Company

At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve.
We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Connect with the most integrated health system in Georgia, and start a future that gives you more.