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About the Role

As a Master Club Fitter with Golf Town, you will provide in-depth knowledge of golf merchandise and deliver a best-in-class premium club-fitting experience to customers, ensuring their questions are answered professionally and they are equipped with the perfect gear. This role offers a career path for those passionate about golf, with comprehensive training and learning opportunities.

Responsibilities

• Maintain a high level of product knowledge to assist customers by recommending the right products for their game.
• Deliver a best-in-class club fitting experience to Golf Town customers.
• Own vendor partner fitting days.
• Develop and maintain effective partnerships with customers and all store employees.
• Assist with store's custom orders from purchase to delivery.
• Support the wider store team when needed, including MOD, customer service, or assisting on the sales floor.
• Provide customers with the highest level of customer service, emphasizing courteous and knowledgeable assistance.
• Manage all types of customer situations, including understanding and processing customer complaints.
• Answer department phones courteously within three rings.
• Address asset protection issues that may occur in the department.
• Sell merchandise at company-established prices and ensure discrepancies are addressed and authorized accordingly.
• Maximize sales through golf apparel and accessories knowledge by suggestively selling these essential items.
• Build knowledge of merchandise on the floor and in the backroom, including verification of the current selling price.
• Stay ahead of all new and current golf trends and continuously learn all the latest product information.
• Stay informed of daily/weekly and monthly Golf Town advertising and promotions to inform the customer accurately.
• Communicate with store management about any missed sales opportunities due to the product.
• Ensure the store area is neatly arranged and meets Golf Town standards.
• Maintain floor standards and customer service standards and utilize selling skills.
• Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
• Support in developing floor standards, visual merchandising, customer service standards, and sales techniques.
• Communicate any merchandise processing issues to the department manager.

Requirements

• Must be an avid golfer with strong technical knowledge of equipment.
• Experience in club fitting (vendor, green grass, or retail).
• Experience with various club fitting and launch monitor technologies.
• Experience and working knowledge of retail operations.
• Ability to maintain a flexible schedule.

Skills

• Proficiency in golf-specific product knowledge
• Excellent communication skills – both written and oral, to all levels of the organization
• Exceptional interpersonal skills-ability to adapt to meet a wide range of customer needs, ability to build rapport quickly

Location

• Canada

Work Type

• Hybrid

Benefits

• PGA of Canada annual dues reimbursement.
• Master Club Fitter Players Package program.
• Flexible working hours.
• Full three weeks’ vacation allowance.
• Competitive compensation.
• Opportunities for professional development and career growth.
• Comprehensive health, dental, and vision coverage.
• Discounts at Golf Town, Sporting Life, and Team Town Sports, which can be shared with friends and family.

About the Company

• Golf Town has grown to become the Home of Golf in Canada. Our online web business and stores across Canada have everything customers need to play their very best.
• The Golf Town stores and site are sanctuaries where golf devotees come to try, buy, learn about and improve their golf game.
• Our big box stores which average 18,000 square feet allow us to carry an unprecedented selection of all the top brand names in golf.
• Whatever customers are looking for – from clubs, bags and balls, to footwear, apparel, accessories and gifts - we're a veritable golfer's paradise.
• Golf Town is a member of the Sporting Life Group, a Fairfax Financial Holdings Limited company, and is a leading Canadian sports lifestyle retail organization comprising iconic banners, Golf Town, Sporting Life and Team Town.
• Operating from coast to coast, Golf Town, Sporting Life and Team Town’s fleet of stores inspire Canadians to get outside and live an active lifestyle, whether it’s playing some of Canada’s top golf courses, running through community trails, experiencing the exhilarating feeling of the hills, or any sports activity in between fit for the individual or whole family.

Equal Opportunity

• Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities.
• In accordance with the Accessibility for Ontarians with Disabilities Act, please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process.