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About the Role

Reporting to the Registrar/Dean, this senior leadership role provides strategic and operational oversight for all non-academic student services at LAAT, including admissions, enrolment, IT, learning support, wellbeing, finance, careers, and outreach. The Head of Student Support will be the institution's expert on Student Loan Company (SLC) processes and student finance, managing the entire student journey from inquiry to graduation.

Responsibilities

Lead and manage all non-academic student support services within a cohesive, student-centred function.
Oversee the full student lifecycle from enquiry, admissions, and enrolment through to completion and progression.
Set clear service standards, escalation pathways, and quality benchmarks across all student-facing teams.
Act as the institution's expert on Student Loan Company (SLC) processes, policies, and funding eligibility.
Provide expert guidance to students on SLC applications, documentation, and resolving payment issues.
Serve as the primary liaison between LAAT and the SLC, managing outstanding cases and monitoring funding status.
Deliver workshops and guidance sessions on student finance and ensure compliance with data protection requirements.
Oversee admissions, enrolment, and registration processes in line with partner university and institutional policies.
Ensure accurate student data capture, records management, and compliance with regulatory requirements.
Oversee wellbeing, welfare, and pastoral care systems, acting as a point of escalation for student welfare concerns.
Coordinate inclusive learning support, reasonable adjustments, and access to Disabled Students' Allowance (DSA).
Ensure students have reliable access to digital systems including the VLE, email, and assessment platforms.
Establish and lead a Careers and Employability service, including workshops, employer events, and career planning.
Drive outreach and partnership activities to support widening participation and institutional growth.
Ensure student services operate in line with Office for Students (OfS) conditions of registration.
Support complaints, appeals, and conduct procedures, and contribute to institutional monitoring and reporting.

Requirements

Bachelor's degree with 3–5 years' experience in student services or a related role within HE or FE offering HE courses.
Demonstrable experience managing student-facing services or operational teams.
Sound knowledge of Student Loan Company processes, student finance applications, and funding eligibility.
Understanding of the student lifecycle, inclusive education practices, and data protection requirements.
Excellent organisational, communication, and interpersonal skills.
Ability to handle sensitive and complex student cases professionally and with empathy.
Experience in a private higher education provider or franchised partnership environment.
Familiarity with Office for Students (OfS) regulatory expectations.
Experience supporting outreach, employer engagement, or widening participation activities.

Skills

Student Loan Company processes
Student finance applications
Funding eligibility
Student lifecycle management
Inclusive education practices
Data protection
Organisational skills
Communication skills
Interpersonal skills
Handling sensitive student cases
Outreach
Employer engagement
Widening participation

Experience Level

3-5 years

Education Level

Bachelor's degree

Benefits

A genuinely strategic and varied leadership role with real scope to shape student services.
A collaborative, ambitious, and growing institution committed to applied learning and student success.
Supportive senior leadership team and a culture that values both professionalism and wellbeing.
Opportunities for continued professional development and career progression.

About the Company

LAAT is a forward-thinking applied technology college committed to applied learning and student success.