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About the Role

As a Digital AI Workforce Specialist, you will lead the transformation of how organizations adopt and scale AI-powered productivity. You will build strategies with customers, collaborate across internal groups, and enable customers to drive AI transformation. This role involves leading consultative customer conversations and collaborating on the planning, orchestration, and execution of AI Workforce solutions opportunities with internal stakeholders and partners to cross-sell and up-sell. It offers opportunities for career growth, honing solution sales and collaboration skills, and deepening AI Workforce expertise.

Responsibilities

Orchestrate a virtual team and assess customer needs to develop strategies that proactively build a stakeholder network to accelerate and close AI Workforce opportunities.
Foster and expand Microsoft’s relationships with Customer Business Decision Makers.
Hunt new AI Workforce opportunities by identifying and engaging with key business contacts, understanding customers’ business and technology priorities, governance, decision and budget processes, and landing the value proposition of AI Workforce solutions.
Lead the planning, orchestration and execution of AI Workforce opportunities with internal stakeholders and partners to cross-sell and up-sell.
Lead AI Workforce BDM and ITDM conversations, share best practices, present solutions with a differentiated value proposition, use cases and key competitor knowledge across solution areas acting as a subject matter expert to inform decisions on pursuit or withdrawal.
Lead and plan for accounts across territories, do compete plans and business analysis to pursue high-potential customers and manages AI Workforce solutions across the organization.

Requirements

7+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, Business Administration, or related field AND 4+ years of technology-related sales or account management experience OR equivalent experience.
9+ years of technology-related sales or account management experience OR Bachelor's Degree in Information Technology, or related field AND 6+ years of technology-related sales or account management experience OR Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field AND 3+ years of technology-related sales or account management experience.
6+ years of experience consultative, value-based selling.

Skills

AI Workforce solutions (M365 Copilot, Copilot Studio, Copilot Chat, Agents, ME3, ME5, Frontline Worker)
Solution sales
Collaboration
Consultative selling
Value-based selling

Experience Level

7+ years of technology-related sales or account management experience
4+ years of technology-related sales or account management experience
9+ years of technology-related sales or account management experience
6+ years of technology-related sales or account management experience
3+ years of technology-related sales or account management experience
6+ years of experience consultative, value-based selling

Education Level

Bachelor's Degree in Information Technology, Business Administration, or related field
Bachelor's Degree in Information Technology, or related field
Master's Degree in Business Administration (e.g., MBA), Information Technology, or related field

About the Company

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success.
By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments.
Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity.
Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career.
Together, we are shaping the future of business.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Equal Opportunity

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.