Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Robotic Operations Engineer role.
Rezi rewrites your resume against Chef Robotics's job description. Free.
Tailor your resume to this Robotic Operations Engineer role.
Rezi rewrites your resume against Chef Robotics's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Robotic Operations Engineer posting at Chef Robotics — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Robotic Operations Engineer posting at Chef Robotics — free, in seconds.
About the Role
We are hiring a Robotic Operations Engineer to be the first point of contact for incoming issues at a customer site. You'll monitor and respond to support requests, triaging, troubleshooting, documenting, and escalating issues across our deployed fleet. This role offers an opportunity to use your technical expertise in robotics, directly impact continuous improvement, and manage customer relationships in a fast-paced startup environment. This is a customer-facing role that works during off-hours.
Responsibilities
- Investigate customer issues, triage incoming tickets with relevant data, investigate to determine a fix and deploy fixes or mitigations
- Perform remote diagnostics: guide on-site operators or field technicians through troubleshooting steps via company portal and internal tools.
- Track and log hardware requests, part numbers, and part quantities using the hardware request workflow
- Write and maintain internal external documentation: runbooks, troubleshooting guides, and FAQ articles based on real ticket patterns
- Collaborate with Chef’s Systems Support and Application teams to prioritize to resolve production blocking issues
- Work with 3P Technicians to coordinate break/fix at a Customer Site
- Keep customer portal tidy: maintain accurate ticket states, flag duplicates, and close resolved issues
- Work with Chef’s Customer Support Manager to improve existing performance
Requirements
- BS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
- Minimum 1 years experience in a customer-facing role in applications engineering, deployment, solutions engineering, or similar roles
- Prior experience in API integrations for Support tooling development
- Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
- Demonstrated track record of shipping products quickly and efficiently
- Able to work independently and with minimal supervision
- Ability to travel at least 20% of your time is required
- Must be available to work a flexible schedule to support customers, including on-call hours
- Familiar with Linux/Unix and/or Robot Operating System (ROS)
- Strong communications and project management skills to recognize, communicate, and properly document product issues, complaints and improvements
Skills
- APIs
- Technical RaaS products
- User empathy
- Support case lifecycle management
- Linux/Unix
- Robot Operating System (ROS)
- Python
- Linux
- Bash scripting
- JavaScript scripting
- Communications
- Project management
Location
- SF office
Work Type
- Onsite
- Off-hours shift
- Flexible schedule
Experience Level
- Minimum 1 years experience
Education Level
- BS in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field
About the Company
- Early-stage startup