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About the Role

The OSS Shift Lead is the operational backbone of the day-to-day shift, owning real-time coordination of On-Site Staff (OSS) to ensure shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations. This role acts as the "control tower" during shifts, responsible for keeping operations running smoothly and stepping in when things go off track.

Responsibilities

Assign OSS to shifts and ensure full coverage across all active jobs
Monitor attendance, lateness, and no-shows; take immediate corrective action
Backfill gaps in real-time by reassigning or escalating
Troubleshoot issues (e.g., late arrivals, setup problems, participant confusion)
Escalate critical issues with clear context and proposed solutions
Serve as the primary point of contact for all inbound/outbound OSS communication during shift
Respond to OSS questions, issues, and updates quickly and clearly
Coordinate with internal teams (Ops, Support, Launchers etc.) as needed

Requirements

1–3 years in operations, logistics, hospitality, or similar fast-paced environments
Strong real-time decision-making and problem-solving skills
Excellent communication (written + verbal)
Comfortable managing multiple workflows simultaneously
Highly reliable and responsive

Skills

Dispatch
Shift scheduling
Gig workforce management
Last-mile logistics
On-demand operations

Experience Level

1-3 years

Benefits

Premium healthcare
Wellness expense reimbursement
Paid parental leave

About the Company

DoorDash is a technology and logistics company with a mission to empower local economies.
We are expanding from a food delivery service to a platform for any and all goods.
DoorDash is growing rapidly and changing constantly, offering opportunities for team members to share unique perspectives, solve new challenges, and own their careers.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.