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About the Role

We are seeking a Safety Operations Lead to ensure our products are safe by default, supporting rapid product iteration and innovation. You will collaborate with product engineers, security, researchers, and designers to integrate safety and integrity into our human-AI collaboration tools. Your responsibilities will include managing the moderation queue and developing the necessary tooling and policies for efficiency and accuracy.

Responsibilities

Review flagged content, safety escalations, and account-level abuse signals daily.
Triage cases, apply policy judgment, and take action on an ongoing basis.
Design and refine safety policy across the product stack based on casework patterns.
Build and maintain tooling and automation for faster and more consistent casework.
Partner with product teams to embed safety into the product experience.
Improve observability and detection for safety-relevant events.

Requirements

7+ years in an operational trust & safety, content moderation, or fraud/abuse ops role with direct, recurring responsibility for a case queue.
Experience owning policy definition, operationalization, and enforcement end to end.
Direct case experience with at least one of: cybersecurity abuse, CBRN-relevant risk, youth safety, or prompt injection, in a production environment.
Working familiarity with model safety and abuse risk categories and how to identify and mitigate them in a live product.
Practical experience using AI tools (Claude, Codex, or similar) to build or accelerate operational workflows.

Skills

AI tools
Policy definition
Operational workflows
Trust & safety
Content moderation
Fraud/abuse ops
Cybersecurity abuse
CBRN-relevant risk
Youth safety
Prompt injection
Model safety
Abuse risk categories
AI-powered products
LLM APIs

Location

San Francisco, California

Work Type

Full-time

Experience Level

7+ years

Salary/Compensations

$190,000 - $300,000

Benefits

Generous health, dental, and vision benefits
Unlimited PTO
Paid parental leave
Relocation support

About the Company

The mission of Thinking Machines is to build AI that extends human will and judgment.

Equal Opportunity

As set forth in Thinking Machines' Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.