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About the Role

POP MART is seeking energetic, customer-focused Sales Associates passionate about creating memorable shopping experiences and bringing our unique brand to life. As a Sales Associate, you will serve as a brand ambassador by delivering exceptional service, building genuine connections with customers, and helping drive store performance through product knowledge, storytelling, and sales excellence. You will create an engaging in-store experience by understanding customer needs, introducing them to POP MART's world of collectible art toys, and providing personalized recommendations. You will also support daily store operations including merchandising, inventory management, and maintaining a clean, organized, and welcoming environment. A passion for designer toys, collectibles, art, fashion, anime, gaming, or pop culture is highly valued.

Responsibilities

Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.
Maintain compliance with company policies, cash handling procedures, and loss prevention standards.
Frequently lift, carry, push, or move merchandise weighing up to 50 pounds.
Stand and walk continuously for extended periods, typically 6–8 hours per shift.
Frequently bend, kneel, squat, reach overhead, and climb ladders or step stools safely.
Perform repetitive tasks such as stocking merchandise, unpacking shipments, pricing products, and organizing inventory.
Work efficiently in a fast-paced retail environment while managing multiple priorities.
Operate standard retail equipment and stockroom tools, including handheld scanners, box cutters, and ladders.
Work in varying environments including the sales floor, stockroom, and receiving areas.

Requirements

High school diploma or equivalent preferred.
1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
Passion for delivering exceptional customer service and creating memorable experiences.
Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
Ability to build rapport quickly and confidently recommend products.
Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
Strong organizational skills with the ability to multitask in a fast-paced retail environment.
Comfortable learning new technology, point-of-sale systems, and operational processes.
Ability to work independently while contributing to a collaborative team environment.
Bilingual or multilingual abilities are a plus.
Must be at least 18 years of age.

Skills

Customer service
Brand ambassadorship
Sales
Product knowledge
Storytelling
Merchandising
Inventory management
Communication
Interpersonal skills
Point-of-sale (POS) system operation
Team collaboration
Organizational skills
Multitasking

Location

Fashion Show Mall

Work Type

Full-time
Flexible availability

Experience Level

1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred

Education Level

High school diploma or equivalent preferred

Salary/Compensations

$13.00 per hour

Benefits

Competitive compensation
Performance-based growth opportunities
Comprehensive onboarding and product training
Career development and internal promotion opportunities
Collaborative, inclusive, and creative team culture
Opportunities to support new store openings and special brand events

About the Company

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
Reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.
As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.