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About the Role

The Loss Prevention Agent plays a critical role in protecting POP MART's people, merchandise, assets, and brand by helping maintain a safe, secure, and compliant retail environment. This field-based role partners closely with Store Leadership, Retail Operations, Human Resources, and Loss Prevention leadership to identify risks, investigate incidents, and strengthen operational controls.

Responsibilities

• Monitor store activity to identify theft, fraud, operational risks, and safety concerns.
• Conduct proactive investigations into internal and external theft, policy violations, and security incidents.
• Prepare thorough, accurate, and timely reports documenting investigations, observations, and incident findings.
• Support efforts to reduce inventory shrink and minimize financial loss through proactive loss prevention strategies.
• Partner with Loss Prevention leadership to identify emerging risks and recommend preventative solutions.
• Conduct operational audits to ensure stores are following company policies, cash handling procedures, inventory controls, and security standards.
• Verify compliance with loss prevention programs, operational procedures, and company policies.
• Identify opportunities to strengthen operational controls and reduce vulnerabilities.
• Support quarterly inventory counts, cycle counts, and inventory accuracy initiatives.
• Assist stores in implementing corrective action plans resulting from audit findings.
• Build strong partnerships with Store Managers and field leadership to promote a culture of accountability and asset protection.
• Coach store teams on shrink awareness, theft prevention, safety practices, and operational compliance.
• Provide guidance on loss prevention best practices while reinforcing company policies and procedures.
• Support new store openings and operational initiatives by ensuring security standards are implemented from day one.
• Serve as a trusted resource for store teams regarding asset protection and security concerns.
• Respond appropriately to theft, emergencies, accidents, and other security-related incidents.
• Ensure stores maintain a safe environment for employees, customers, and business partners.
• Support investigations involving workplace incidents, safety concerns, or policy violations.
• Escalate significant incidents to Loss Prevention leadership while coordinating with local law enforcement when appropriate.
• Promote a culture of safety through education, awareness, and consistent execution of company standards.
• Partner with Retail Operations, Human Resources, Facilities, Legal, and Store Leadership to resolve operational issues impacting safety or security.
• Support company initiatives designed to improve inventory accuracy, operational efficiency, and compliance.
• Assist with special investigations, audits, and projects as assigned.
• Maintain confidentiality while handling sensitive employee and business information.

Requirements

• High school diploma or equivalent required; associate's or bachelor's degree is preferred.
• 3-5 years of experience in retail loss prevention, asset protection, retail operations, law enforcement, military, or a related field.
• Experience conducting investigations and preparing detailed incident reports.
• Strong knowledge of retail operations, inventory controls, operational compliance, and loss prevention practices.
• Excellent observational, analytical, and problem-solving skills.
• Ability to remain calm, professional, and objective in high-pressure situations.
• Strong interpersonal skills with the ability to influence and build relationships across multiple levels of the organization.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and experience using incident reporting or case management systems.
• Valid driver's license with the ability to travel extensively throughout the assigned territory.
• LP Qualified (LPQ), LPC, Wicklander-Zulawski (WZ), or other loss prevention certifications.
• Experience supporting multi-unit retail organizations.
• Experience reviewing CCTV footage and electronic surveillance systems.
• Knowledge of inventory control systems, exception reporting, and retail analytics.
• Experience conducting interviews and internal investigations.
• Passion for retail, entertainment, consumer products, or specialty retail environments.
• Must be able to regularly travel throughout the assigned territory (approximately 75% travel).
• Ability to stand and walk for extended periods while visiting retail locations.
• Ability to occasionally lift and move merchandise or supplies weighing up to 50 pounds.
• Ability to bend, kneel, reach, climb ladders, and safely navigate stockrooms and sales floors.
• Ability to work flexible schedules, including evenings, weekends, and holidays as business needs require.
• Manual dexterity required to safely operate standard stockroom tools and equipment.

Skills

• Loss prevention
• Asset protection
• Retail operations
• Law enforcement
• Military
• Investigation
• Report writing
• Inventory control
• Operational compliance
• Problem-solving
• Communication
• Microsoft Office
• Incident reporting systems
• Case management systems
• CCTV review
• Electronic surveillance systems
• Inventory control systems
• Exception reporting
• Retail analytics
• Interviewing
• Internal investigations

Location

• Philadelphia, PA
• Mid-Atlantic Region

Work Type

• Field-based
• Full-time

Experience Level

• 3-5 years of experience in retail loss prevention, asset protection, retail operations, law enforcement, military, or a related field.

Education Level

• High school diploma or equivalent required
• Associate's or bachelor's degree preferred

Salary/Compensations

• $75,000 - $85,000 annually

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Paid time off
• Paid sick leave
• Family leave
• Ongoing training
• Certifications
• Leadership development opportunities

About the Company

• POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry.
• Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.
• POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.
• Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono.
• By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.
• As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
• Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Equal Opportunity

• POP MART is committed to fostering a safe, inclusive, and respectful workplace where everyone is treated with dignity and respect.
• We are an Equal Opportunity Employer and provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, age, marital status, disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
• Employment decisions at POP MART are based on business needs, job requirements, and individual qualifications.
• Reasonable accommodations may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the job.
• As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.