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About the Role
Lead Greenstone's UX design capability and shape exceptional customer experiences by embedding customer-centred design into every stage of product discovery and delivery. Working closely with Product, Technology and business stakeholders, you'll lead a small team of UX designers, champion best practice design standards, and ensure design efforts are focused on delivering the greatest value for both our customers and the business.
Responsibilities
- Lead a small team of UX designers
- Champion best practice design standards
- Ensure design efforts are focused on delivering value for customers and the business
- Lead customer research
- Conduct journey analysis
- Lead prototyping
- Lead usability testing
- Manage the UX pipeline, capacity and trade-offs
Requirements
- Proven experience as a Lead UX Designer, Senior UX Designer (with leadership responsibilities), UX Design Manager, or similar role
- Strong portfolio showcasing expertise in user-centred design, interaction design, visual design, and design systems
- Demonstrated people leadership experience, including leading, mentoring, developing and prioritising the work of a small UX team
- Ownership of discovery and prioritisation
- Experience using data, customer insights and experimentation to inform design decisions and drive continuous improvement
- Commercial acumen with the ability to balance customer needs with business objectives and deliver commercially viable solutions
- Excellent collaboration and communication skills, with experience partnering across Product, Technology, business stakeholders and senior leaders
- Strong analytical and problem-solving skills, using customer insights and data to inform design decisions
- Passion for innovation and keeping up to date with emerging UX trends, tools and technologies
- High emotional intelligence, resilience and adaptability, with a growth mindset and the ability to influence, challenge assumptions and embrace feedback
Skills
- User-centred design
- Interaction design
- Visual design
- Design systems
- Customer research
- Journey analysis
- Prototyping
- Usability testing
- Data analysis
- Customer insights
- Experimentation
- Commercial acumen
- Collaboration
- Communication
- Analytical skills
- Problem-solving
- Innovation
- UX trends
- UX tools
- UX technologies
- Emotional intelligence
- Resilience
- Adaptability
- Growth mindset
- Influencing
- Challenging assumptions
- Embracing feedback
Location
- Norwest Business Park, Norwest
Work Type
- Permanent
- Flexible working
Experience Level
- Lead UX Designer
- Senior UX Designer
- UX Design Manager
Education Level
- Relevant tertiary qualification in UX Design, Human-Computer Interaction, Design, or a related field, or equivalent practical experience
Benefits
- Flexi days
- Flexible working
- Annual $1200 travel/parking allowance
- State of the art building facilities
- Dedicated & subsidised on-site company café
- Weekly free lunch
- On-site gym
- Health & well-being initiatives and programs
- In-house leadership & emotional intelligence workshops
- Quarterly award functions
- Grand annual conference
- Retail discounts
- Morsl market
About the Company
- Greenstone distributes insurance products under trusted brands in Australia, New Zealand and Canada.
- We are the leading distributor of direct Insurance products in the Australian insurance market.
- Since launching into the Financial Services sector in 2007, Greenstone has experienced a commanding volume of growth being recognised for our credible brands, customer focused values and people-driven work culture.
- We are passionate about our core values, which contribute towards the positive culture that supports our employees, our customers and our community.