Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Director, Global SDR Operations role.

Rezi rewrites your resume against Ripple's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Director, Global SDR Operations posting at Ripple — free, in seconds.

About the Role

Ripple is seeking a player-coach Director, Global SDR Operations to lead a global team of Sales Development Representatives. This role will own the SDR team's contribution to qualifying pipeline through outbound prospecting and inbound lead follow-up, partnering closely with Growth Marketing to convert leads into qualified opportunities and refine campaign targeting. The position reports to the leader of the GTM Strategy and Operations team, with a dotted-line reporting relationship to regional Managing Directors.

Responsibilities

Lead, coach, and hold accountable a global SDR team to hit and exceed individual and team pipeline targets.
Build individualised development plans within the SDR organisation and celebrate growth.
Own the SDR ramp-up framework, designing structured onboarding for new SDRs that accounts for regional variation and tracks milestone attainment.
Coach SDRs on discovery, objection handling, product and industry knowledge, and consultative selling techniques.
Conduct regular call reviews and message audits to raise the quality bar across the team.
Maintain a strong talent pipeline through evergreen recruiting and develop top talent.
Build and refine outbound and inbound playbooks, messaging, and cadences tailored to ideal customer profiles (ICP) and the latest GTM.
Partner closely with the Growth Marketing team on lead handoff, campaign follow-up, and feedback loops to improve lead quality and conversion velocity.
Define SQL and SQO criteria in collaboration with Sales leadership and own the opportunity handoff process.
Drive a dual-motion prospecting strategy covering both outbound pipeline generation and inbound lead triage and follow-up.
Partner with Growth Marketing and Product Marketing to define and maintain ICP and TAM targeting, ensuring SDR outreach is aligned to high-value segments.
Own the Global SDR Playbook and harmonisation of regional nuances around onboarding, training frameworks, and evolving standard processes.
Lead the SDR tool stack strategy, owning evaluation, selection, implementation, and optimisation across core platforms.
Design, build, implement and optimise processes for team efficiency, including account creation and approval workflows.
Define, track, and report on team KPIs and conduct regular Win/Loss analysis.
Forecast lead pipeline and revenue contribution accurately on a monthly and quarterly basis.
Maintain strong relationships with regional Managing Directors and Sales leadership for alignment on pipeline priorities and market dynamics.
Advocate for global process consistency across all SDR motions.
Partner with Growth Marketing, Product Marketing, and Enablement to remove pipeline blockers and align on campaign follow-up and GTM priorities.
Represent the SDR team in go-to-market planning and strategy discussions.

Requirements

8+ years managing quota-carrying SDR, BDR, or inside sales teams.
Experience managing and working within a distributed team across multiple time zones and regions.
Ability to adapt playbooks, messaging, and coaching approaches to account for regional market nuances and cultural differences.
Proven track record of hitting pipeline and revenue goals.
Strong understanding of B2B outbound and inbound prospecting motions and sales engagement tooling.
Sharp written communication skills with the ability to write and edit high-converting outreach.
Hands-on experience with core SDR tools: Salesforce, Outreach or Salesloft, LinkedIn Sales Navigator, ZoomInfo or Apollo.
Familiarity with AI-powered tools (Gong, Lavender, or similar) is a plus.
Strong cross-functional collaboration skills across Growth Marketing, Product Marketing, Sales, and Enablement.
Data-driven approach to performance management and process improvement.
Experience hiring, ramping, and developing sales development talent.
Background as an individual contributor in crypto, FinTech or B2B software sales is preferred.

Skills

Sales Development Representative Operations
Pipeline Generation
Outbound Prospecting
Inbound Lead Follow-up
Salesforce
Outreach
Salesloft
LinkedIn Sales Navigator
ZoomInfo
Apollo
AI-powered prospecting tools
AI-powered coaching tools
Gong
Lavender
Team Leadership
Coaching
Talent Development
Process Improvement
Data Analysis
Forecasting
Cross-functional Collaboration
Written Communication

Location

New York
São Paulo
London
Dubai
Singapore

Work Type

Hybrid

Experience Level

Director
8+ years managing quota-carrying SDR, BDR, or inside sales teams

Benefits

Professional development budget
Competitive salary
Bonuses
Equity
Competitive benefits covering physical and mental healthcare
Retirement benefits
Family forming benefits
Family support benefits
Employee giving match
Mobile phone stipend
R&R days
Generous wellness reimbursement
Weekly onsite & virtual programming
Generous vacation policy
Industry-leading parental leave policies
Family planning benefits
Catered lunches
Fully-stocked kitchens with premium snacks/beverages
Fun events

About the Company

Ripple is building a world where value moves like information, improving the global financial system and creating greater economic fairness and opportunity.
The company offers the opportunity to build in a fast-paced start-up environment with experienced industry leaders.
Ripple provides a learning environment where employees can dive deep into the latest technologies and make an impact.

Equal Opportunity

Ripple is an Equal Opportunity Employer.
We’re committed to building a diverse and inclusive team.
We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.