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About the Role

As a Data Engineer on the Safety and Customer Care (SCC) team, you will own the data modeling and pipelines that power the Associate and AI Agent Platform. Your work will be crucial for pipeline reliability, third-party data integrations, accurate reporting of agent performance, and efficiency improvements. You will collaborate cross-functionally to align business goals with data engineering, enabling access to business and user behavior insights for various teams.

Responsibilities

• Own the core data pipeline, responsible for scaling data processing flow to meet rapid data growth.
• Evolve data model and data schema based on business and engineering needs.
• Implement systems tracking data quality and consistency.
• Develop tools supporting self-service data pipeline management (ETL).
• Tune SQL and MapReduce jobs to improve data processing performance.
• Write well-crafted, well-tested, readable, maintainable code.
• Participate in code reviews to ensure code quality and distribute knowledge.
• Collaborate cross-functionally with product, engineering, data science, and marketing teams to understand business problems and align on prioritization and solutions.

Requirements

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or a related field.
• 4+ years of professional experience in data engineering, ideally with large-scale distributed systems.
• Strong skills in Spark, Python (or similar scripting language), and SQL performance tuning.
• Experience with AWS, Hadoop/S3, Hive, Presto, Airflow, and related tools.
• Solid understanding of ETL processes, workflow orchestration, and data warehousing.
• A collaborative mindset—comfortable working across teams to solve real-world problems.

Skills

• Spark
• Python
• SQL
• AWS
• Hadoop/S3
• Hive
• Presto
• Airflow
• ETL
• Workflow orchestration
• Data warehousing

Location

• Toronto area

Work Type

• Hybrid
• In-office

Experience Level

• 4+ years of professional experience

Education Level

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or a related field

Salary/Compensations

• CAD $108,000 - CAD $135,000

Benefits

• Extended health and dental coverage options
• Life insurance
• Disability benefits
• Mental health benefits
• Family building benefits
• Child care benefits
• Pet benefits
• Lyft funded Health Care Savings Account
• RRSP plan with company match
• Flexible paid time off policy (salaried team members)
• 15 days paid time off + additional day per year of service (hourly team members)
• 18 weeks of paid time off for new parents (biological, adoptive, and foster)
• Subsidized commuter benefits
• Lyft ride credits

About the Company

• Lyft's purpose is to serve and connect.
• Lyft aims to cultivate a work environment where all team members belong and have the opportunity to thrive.
• The Safety and Customer Care (SCC) team manages over 1.7 million monthly human and AI interactions.
• SCC serves as Lyft's primary direct touchpoint with riders and drivers.
• SCC handles critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable.
• Lyft may use artificial intelligence to screen applicants, but Lyft employees make the ultimate selection and hiring decisions.

Equal Opportunity

• Lyft is committed to creating an inclusive workforce that fosters belonging.
• Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.
• Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
• Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.