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About the Role
Our client is seeking an experienced Operations Lead to oversee sales operations, logistics, and fulfillment across ecommerce and retail channels. This role will drive operational excellence, manage a growing team, and build scalable processes to support continued growth across DTC, Amazon, and major retail partners.
Responsibilities
- Lead and mentor Sales Operations and Logistics Coordinators, providing coaching, direction, and performance oversight.
- Manage end-to-end operational workflows across Shopify, Amazon, ERP, EDI, and retailer systems.
- Oversee retail purchase orders, order processing, fulfillment performance, and operational compliance.
- Manage relationships with 3PLs, freight providers, and carriers to ensure efficient and cost-effective fulfillment.
- Support onboarding of new retail partners and sales channels while ensuring operational readiness.
- Maintain SKU accuracy, product data integrity, and inventory visibility across platforms.
- Oversee returns management, reverse logistics, and retailer chargeback resolution.
- Monitor key operational KPIs and implement improvements to enhance service levels and scalability.
- Partner with Supply Chain, Systems, Growth, and Leadership teams to align operational execution with business goals.
- Manage operational budgets and drive cost-effective process improvements.
- Handle escalations and resolve complex operational issues in a fast-paced environment.
Requirements
- 4+ years of experience in fulfillment, logistics, sales operations, or related operational leadership roles.
- Experience supporting both DTC/Amazon and B2B retail channels.
- Direct leadership experience managing operations or logistics teams.
- Hands-on experience with Amazon Seller Central.
- Experience with Shopify and order management processes.
- NetSuite ERP or similar ERP system experience.
- Strong understanding of retailer compliance, chargebacks, routing guides, and operational requirements.
- Experience managing 3PLs, freight partners, and vendor relationships.
- Knowledge of customs, tariffs, and regulatory compliance.
- Strong analytical, problem-solving, and process improvement skills.
- Ability to manage multiple priorities and thrive in a high-growth environment.
- Experience with major retailers such as Walmart, Target, Costco, or similar national accounts.
- Familiarity with EDI platforms and retailer systems.
- Experience within consumer products, ecommerce, or high-growth retail organizations.
- Exposure to operational strategy and business scaling initiatives.
- Strong cross-functional communication and stakeholder management skills.
Skills
- Sales Operations
- Logistics
- Fulfillment
- Ecommerce
- Retail
- Leadership
- Process Improvement
- Shopify
- Amazon Seller Central
- ERP Systems
- EDI
- Supply Chain Management
- Budget Management
- Analytical Skills
- Problem-Solving
- Stakeholder Management
Location
- Brooklyn, NY
Work Type
- Hybrid
- Permanent
Experience Level
- 4+ years of experience
Salary/Compensations
- $120,000.00 - $140,000.00/yr
Benefits
- 20 days PTO
- Paid holidays
- 401k
- Medical
- Dental
- Vision
- WFH flexibility
About the Company
- Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.