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About the Role
You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites nationally. The ideal candidate will be able to travel nationally but will be located in the greater New York City area.
Responsibilities
- Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently.
- Build strong customer relationships by understanding their business environment while contributing to service revenue growth.
- Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices.
- Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed.
- Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations.
- Accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards.
- Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes.
- Perform preventative maintenance, field changes, installations, and corrective service within required timeframes.
- Travel extensively (approximately 90%) with the ultimate focus being in the assigned territory to support customer sites, but will require overnight stays and air travel nationwide to support the field as necessary.
Requirements
- 1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment.
- Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred.
- Strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems.
- Comfortable using a wide range of diagnostic tools and test equipment.
- Able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation.
- Candidates must reside in a city within their territory (Metro NYC / Tri-State Area) that holds the majority of the customer base.
- Candidates must be located near (within 1 hour drive) a major (non-regional) airport.
- US work authorization is a precondition of employment.
- The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
- Company relocation benefits will not be provided for this position.
Skills
- Technical aptitude
- Electronic principles
- Mechanical principles
- Networking principles
- Diagnostic tools
- Test equipment
- Problem-solving skills
Location
- Metro NYC / Tri-State Area
Work Type
- Field role
- Full-time
Experience Level
- 1+ years of diagnostic imaging service experience
- 3+ years in an electromechanical service environment
Education Level
- Associate degree in electronics or a related field
- Equivalent combination of education and hands-on experience
Salary/Compensations
- $42.00 to $65.00 hr (AL, AZ, AR, CO, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VT, VI, VA, WV, WI, and WY)
- $44.00 to $69.00hr (DE, MD, MN, and RI)
- $47.00 to $73.00hr (CA, CT, MA, NJ, NY, WA, and Washington, D.C.)
Benefits
- On-call pay
- Company fleet/car (if applicable)
- Training
- Advancement opportunities
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
About the Company
- We are a health technology company.
- We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
- Do the work of your life to help improve the lives of others.
Equal Opportunity
- Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.