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About the Role
This role supports clients and partner accounts by conducting detailed business licensing research across numerous industries and jurisdictions. The successful candidate will be highly organized, detail-oriented, and committed to delivering accurate, timely results while maintaining strong relationships with clients, partners, and government agencies.
Responsibilities
- Conduct industry and location-specific research for clients, identifying all federal, state, county, and municipal-level business licensing requirements.
- Create business-specific research results for timely delivery to clients in line with established key performance indicators.
- Identify and capture licensure specifications including forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal data.
- Communicate directly with government agencies to assist with business license research inquiries.
- Provide proactive updates to clients and partners regarding order statuses and delays.
- Concisely convey findings to clients and team members via oral and written correspondence.
- Provide cross-team support to vary work product and enhance industry and licensing expertise.
- Help expand and update industry knowledge by capturing both new and updated license information for future use.
- Interact with clients and business partners to identify, explain, and resolve business licensing needs.
- Perform other duties as assigned.
Requirements
- Minimum Bachelor's degree, or equivalent.
- 0-3 years of experience, preferably in the licensing or compliance field.
- Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients.
- Excellent attention to detail and high degree of accuracy and consistency.
- Ability to work independently, handle pressure, multi-task, and prioritize work at all times.
- Use of considerable tact and discretion when dealing with partners, clients, or sensitive data.
- Excellent organizational and both verbal and written communication skills.
- Ability and desire to work in a challenging environment.
- Ability to adapt to a changing regulatory environment.
- Outstanding skills using computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF.
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills
- Interpersonal skills
- Attention to detail
- Accuracy
- Consistency
- Independent work
- Handling pressure
- Multi-tasking
- Prioritization
- Tact
- Discretion
- Organizational skills
- Verbal communication skills
- Written communication skills
- Adaptability
- Computer proficiency
- Microsoft Office Suite
- Adobe PDF
Location
- Onsite (potential requirement)
Work Type
- Full-time
Experience Level
- 0-3 years
Education Level
- Bachelor's degree or equivalent
Salary/Compensations
- $41,100.00 - $68,900.00 USD
- Eligible for Bonus
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
About the Company
- Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life.
Equal Opportunity
- To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.