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About the Role
Sierra is partnering with a large and growing number of retailers to transform how consumer brands engage their customers. This role will help build technology that makes shopping more personal, effortless, and delightful for everyone by leveraging AI agents.
Responsibilities
- Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s platform, and leading technical and architecture reviews.
- Serve as the trusted technical expert throughout the sales cycle.
- Work directly with Sales, Product, and Agent Engineering teams to drive GTM functions and improve Agents.
- Understand and anticipate customer needs to advance Sierra's AI solution.
- Connect prospect business problems with Sierra's solutions for technical and non-technical audiences.
Requirements
- 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
- Past experience in demo building, presenting, and working with customers in a GTM function.
- Experience in relationship-building with potential customers, including executives and technical leaders.
- Experience in leading the sales process with Enterprise customers.
- Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience.
Skills
- AI-related experience
- Experience translating code, technical logic, and user requirements to product and engineering requirements.
Location
- San Francisco
- Atlanta
- New York
- London
- Paris
- Madrid
- Munich
- Singapore
- Tokyo
- Sydney
Work Type
- In-person
- Full-time
Experience Level
- 5-7+ years
Education Level
- Bachelor's Degree or above
Benefits
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons
- Equity plans
About the Company
- Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
- Our co-founders are Bret Taylor and Clay Bavor, with extensive experience in technology leadership.
- We are guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
Equal Opportunity
- We encourage you to apply even if your experience doesn’t precisely match the job description.
- We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.