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About the Role

Sierra is building a platform to help businesses create better, more human customer experiences using AI. The Healthcare team's AI agents already reach over 50% of U.S. families, partnering with leading health plans and providers to handle sensitive conversations and transform patient interactions.

Responsibilities

• Own the end-to-end technical pre-sales process, including scoping use cases, articulating business value, designing and demoing the platform, and leading technical reviews.
• Serve as the trusted technical expert throughout the sales cycle.
• Collaborate with Sales, Product, and Agent Engineering teams to drive GTM functions and improve agents through customer-driven product development.
• Understand and anticipate customer needs to advance the industry-leading AI solution.

Requirements

• 5-7+ years of experience in Sales Engineering, Solutions Engineering, or customer-facing technical sales.
• Demonstrated experience in demo building, presenting, and customer engagement within a GTM function.
• Proven ability to build relationships with potential customers, including executives and technical leaders.
• Experience leading the sales process with Enterprise customers.
• Ability to connect prospect business problems with Sierra's solutions for both technical and non-technical audiences.
• Bachelor's Degree or equivalent professional experience; a degree in Computer Science or a related field is a plus.
• AI-related experience or experience in a similarly modern and highly technical industry is preferred.
• Experience translating code, technical logic, and user requirements into product and engineering requirements is a plus.

Skills

• Technical pre-sales
• Customer use case scoping
• Business value articulation
• Platform design and demonstration
• Technical and architecture reviews
• Relationship building
• Sales process leadership
• Technical and non-technical communication
• AI
• Translating requirements

Location

• San Francisco
• Atlanta
• New York
• London
• Paris
• Madrid
• Munich
• Singapore
• Tokyo
• Sydney

Work Type

• In-person
• Full-time

Experience Level

• 5-7+ years

Education Level

• Bachelor's Degree or above

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons
• Equity plans

About the Company

• Sierra is creating a platform to help businesses build better, more human customer experiences with AI.
• The company is guided by values: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
• Co-founders are Bret Taylor (former co-CEO of Salesforce, CTO of Facebook) and Clay Bavor (18 years at Google, led Google Labs, AR/VR, Google Lens, Google Workspace product/design).
• The company is working to bring the transformative power of AI to every organization globally.

Equal Opportunity

• We encourage you to apply even if your experience doesn't precisely match the job description.
• We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.