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About the Role

We are seeking a Product Manager to own a portfolio of health system accounts and develop products tailored to their environments. This role is accountable for both product success and the revenue it generates. You will be embedded within health systems, observing clinical workflows, and making build-vs-configure trade-offs to enhance Heidi's capabilities. You will collaborate closely with Heidi's commercial and core engineering teams, requiring both customer-facing initiative and product foresight.

Responsibilities

Own product and revenue outcomes for a portfolio of Americas health system accounts
Go on-site with customers, observe workflows, and produce specs for discrete capabilities that Heidi can build and bill for
Make build-vs-configure trade-offs for every engagement
Own sprint delivery for your accounts: prioritise work, unblock engineers, and make daily trade-off decisions between speed and reusability
Build extensible product so what you ship for one account becomes a configurable module for the next
Partner with your commercial counterpart to prioritise across accounts, negotiate scope, and manage customer expectations
Connect field signal back to core product: attend rituals, surface learnings, and advocate for shared investment when you see the same pattern repeating
Drive adoption within customer accounts until clinicians use it daily
Navigate compliance and regulatory requirements as product constraints

Requirements

BA/BS in a technical or analytical field (e.g. Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or related)
4+ years in product roles, though we care more about what you've shipped than years on the clock
A romantic streak about software and a belief that great design transforms someone's day
You build with AI tools (Cursor, Claude Code, whatever ships faster) and can show what you've made with them
Fluency with core LLM concepts and systems (prompting, fine-tuning, embeddings, retrieval, evaluation) and the judgment to translate these into reliable, user-facing products
You default to building over requesting
Strong opinions, weakly held; you'll shift the room when you're right
Data fluency with diagnostic teeth; you can read adoption dashboards and distinguish a training problem from a product problem from an integration problem
Are you an execution powerhouse?
Have you shipped something this week?
Are you good at games?
Did you have a weird teenage hobby?
Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?
Does the prospect of making health systems a lot nicer make you feel fuzzy inside?

Skills

AI tools
LLM concepts and systems
Prompting
Fine-tuning
Embeddings
Retrieval
Evaluation
Building
Data fluency

Location

Americas

Work Type

On-site
Work from anywhere

Experience Level

4+ years in product roles

Education Level

BA/BS in a technical or analytical field

Benefits

Healthcare
Dental and vision benefits
401k with 3% company match
$700 annual learning and development budget
$100/month health and wellness allowance
$500 home office budget
26 weeks paid primary parental leave
18 weeks paid secondary parental leave
Fertility support up to $7,000
Four weeks of work from anywhere per year
Serious equity

About the Company

The AI startup growing faster than Canva
In 18 months, we supported over 73 million patient visits and become one of the fastest-growing companies in the world.
We pivoted from broad healthcare AI to building Earth’s finest AI Care Partner.
Today, we support over 2 million patient sessions weekly across 116 countries and over 110 languages.
Hundreds of thousands of clinicians use Heidi to complete documentation.
Our mission is simple: strengthen the human connection at the heart of healthcare.
We’ve found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts.
Clinicians and organizations quite like it.
Now, we embark upon consuming more than just documentation.
Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.
Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.
We're solving a real problem.
Every clinician using Heidi gets hours back in their day.
This is the starting point to build the product of your dreams: immense distribution, and a world of potential.
You'll join a team that doesn't celebrate fundraise milestones, imaginary valuations, and glossy PR.
We live and breathe the pain of modern health systems, and won't rest until we've exacted the change we'd like to see.
We're medicos, engineers, and designers who've felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.
The bad news is it's not an easy job - you will tear your hair out more than once.
Modern technology company concepts don't transpose into healthcare easily.
The lows are really low.
The good news is you will trust and admire everybody you work with, and rest easy knowing you're doing THE defining work of your career.
The highs are blindingly high.
True A-players progress extremely fast here.
The nature of the scale-up game is demanding, but we don't track hours or micromanage - you're trusted to perform.
We value mental health and adapt to your schedule.
We operate on outcomes > inputs, not process theatre.
We all take the bins out, metaphorically and literally.