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About the Role
As a Club Receptionist/Host at Soho House, you will be a primary point of contact for members, guests, and staff, responsible for creating a positive first impression. Your role involves greeting individuals, managing phone calls, and handling reservations to ensure a seamless dining experience.
Responsibilities
- Ensure every member and guest is welcomed by name and new guests are greeted hospitably.
- Answer high-volume phone lines, providing information on menus, hours, and amenities.
- Manage reservations for club/restaurants and support F&B Managers with service standards.
- Handle all calls and interactions with friendliness, accuracy, and discretion.
- Collaborate with the reception team to deliver excellent member service and manage expectations.
- Build relationships with members and guests, relaying feedback to management.
- Foster a fun and positive atmosphere through approachability and professionalism.
- Perform other duties as assigned by supervisor/manager.
- Maintain a clean, sanitary, and safe work environment.
- Support, redirect, and problem-solve guest concerns in real-time.
- Assist guests with coat and item retrieval.
- Perform Guest List duties on the floor level, club, and/or Rooftop if applicable.
Requirements
- Minimum of 3+ years’ experience in a similar role.
- Experience answering high-volume phone lines and responding to inquiries professionally and timely.
- OpenTable experience.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to work on your feet for at least 8 hours.
- Fast-paced movements are required to go from one part of the club to others.
- Must be able to move, pull, carry or lift at least 40 pounds.
- Occasionally kneel, bend, crouch and climb as required.
- Work indoors and outdoors.
Skills
- Acute organizational skills
- People skills
- Excellent service skills
- Mastery of phone systems
- Warm and friendly disposition
- Problem solving skills
- Conflict resolution
- Detail oriented
- Articulate
- Ability to multi-task in a high-volume and demanding work environment
- Strong communication skills
- Ability to understand and follow written and verbal instructions
Location
- New York
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- $23—$23 USD
Benefits
- Competitive compensation packages
- Global benefits and perks
- Training to develop technical and managerial skills
- Medical, Dental & Vision (for full-time employees)
- Retirement fund with a 2% match (for full-time employees)
- Sick days + vacation days (for full-time employees)
- Career progression opportunities (domestic or international, managerial or technical)
- Soho Impact initiatives (mentoring, apprenticeship, local outreach, sustainability)
- Access to extensive internal and external learning and development courses
- Access to Cookhouse & House Tonic events, trips, and training
- Access to monthly team events (fitness sessions, cinema screenings, art classes)
- Provided substantial meal free of charge whilst on duty
About the Company
- Soho House is a platform for creativity, community, and connection.