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About the Role
The Harry Fox Agency (HFA) is seeking a Client Solutions Coordinator in New York City to manage and respond to client inquiries, ensuring satisfaction and excellent customer service. The role supports the music industry by simplifying the rights process.
Responsibilities
- Manage and respond to a large volume of incoming emails daily within the desired timeframe.
- Assist publishers in submitting song copyright claims to index in the HFA Song Database.
- Assist licensees and Songfile users in obtaining mechanical licenses from our platforms.
- Assist with the setup for HFA Online Accounts.
- Assist with account setup for Electronic Funds Transfer.
- Maintain a proper audit trail of correspondence.
- Maintain the Name and Address, Agreements Authorizations portal and HFA Song Database, including processing dispute resolutions, signed agreements, estate transfers, song claims, catalog administration changes, warning codes, and account holds.
- Provide phone support to HFA affiliated publishers.
Requirements
- Bachelor’s degree in music business, business administration, related field or equivalent experience.
- Up to 2 years professional work experience in the Music/Entertainment and/or Customer Service Industries.
- Excellent written and verbal communication skills.
- Strong time management and organizational skills.
- Ability to work in a fast-paced environment and effectively manage work to meet deadlines.
- Must be able to work both independently and collaboratively within a team.
- Ability to maintain a positive work environment and communicate in a professional manner with clients, colleagues, and managers.
Skills
- Communication skills
- Time management
- Organizational skills
Location
- New York City
Work Type
- Hybrid
Experience Level
- Up to 2 years
Education Level
- Bachelor's degree
About the Company
- The Harry Fox Agency (HFA) simplifies the rights process for the music industry.