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About the Role

Serve as a technical advisor and champion for CodeRabbit customers in the Commercial tier throughout their post-sales journey, focusing on onboarding, implementation, and ongoing success by partnering with cross-functional teams.

Responsibilities

Lead onboarding and implementation engagements for commercial and mid-market customers.
Help customers configure and optimize CodeRabbit within their development workflows and CI/CD environments.
Deliver customer trainings, onboarding sessions, workshops, and technical enablement programs.
Conduct configuration and integration reviews to ensure customers are following best practices and maximizing platform value.
Troubleshoot customer issues and partner with Support, Product, and Engineering teams to drive timely resolutions.
Serve as a technical escalation point for complex implementation and adoption challenges.
Partner with Customer Success Managers to drive customer adoption, technical health, and long-term success.
Build trusted relationships with developers, engineering managers, and platform teams.
Gather customer feedback and collaborate cross-functionally with Product and Engineering teams to improve the product experience.
Contribute to internal documentation, onboarding playbooks, troubleshooting guides, and best practices.
Stay current on emerging trends in AI-powered development tools, developer productivity, cloud infrastructure, and CI/CD ecosystems.
Help improve repeatability and scalability across onboarding and customer enablement workflows.

Requirements

2+ years of experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Technical Support Engineering, Technical Account Management, or Implementation Engineering.
Experience onboarding or supporting SaaS, developer tooling, or infrastructure products.
Strong technical knowledge of software development workflows and modern engineering tools.
Comfortable troubleshooting APIs, integrations, Git workflows, CI/CD pipelines, and cloud-based systems.
Familiarity with cloud platforms such as AWS, GCP, or Azure.
Comfortable working from the command line and debugging technical issues.
Excellent communication and interpersonal skills with the ability to explain complex concepts clearly.
Strong organizational skills and ability to manage multiple customer engagements simultaneously.
Strong sense of ownership, curiosity, and bias toward action.
Passion for helping engineering teams improve developer productivity and software quality.
Experience with GitHub Actions, GitLab CI, Jenkins, or other CI/CD platforms (Bonus).
Experience with Kubernetes, Terraform, or cloud-native infrastructure (Bonus).
Experience working in high-growth startup environments (Bonus).

Skills

APIs
Integrations
Git workflows
CI/CD pipelines
Cloud-based systems
AWS
GCP
Azure
Command line
Debugging
GitHub Actions
GitLab CI
Jenkins
Kubernetes
Terraform
Cloud-native infrastructure

Experience Level

2+ years

About the Company

CodeRabbit is an innovative research and development company focused on building extraordinarily productive human-machine collaboration systems.
Our primary goal is to create the next generation of Gen AI-driven code reviewers: a symbiotic partnership between humans and advanced algorithms that significantly outperforms individual engineers.
We combine language models with human ingenuity to push the boundaries of software development efficiency and quality.