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About the Role
The Assistant Store Manager supports daily operations of self-storage locations, ensuring high cleanliness standards and operational excellence. This role focuses on building customer relationships, managing accounts, and driving sales through in-person and phone interactions.
Responsibilities
- Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions.
- Maximize sales objectives through unit rentals, unit insurance, and moving supplies.
- Ensure highest standards of cleanliness through continuous maintenance of the site, including office, interior, and exterior of the storage building and surrounding areas.
- Perform daily site safety inspections, including lock checks.
- Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
- Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
- Protect company culture by establishing and maintaining professional relationships with all Extra Space employees.
- Perform additional duties as assigned.
Requirements
- 1+ year of customer-facing work experience.
- Sales experience preferred.
- Current valid driver’s license and access to a reliable personal vehicle (exceptions apply for New York City and Brooklyn).
- High School diploma or GED required; college education is a plus.
- Ability to perform indoor and outdoor job responsibilities with varying physical demands and exposure to seasonal weather conditions.
- Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting.
- Required to lift or move items up to 35 lbs. and occasionally up to 50 lbs.
Skills
- Customer relationship building
- Sales
- Account management
- Customer service
- Maintenance
- Cash handling
- Payment processing
- Bank deposits
Location
- Multiple stores within a district
Work Type
- Full-time
Experience Level
- 1+ year of customer-facing work experience
Education Level
- High School diploma or GED
- College education is a plus
Salary/Compensations
- Competitive starting pay
Benefits
- Work/life balance with daytime hours and potential for Sundays off.
- Outstanding company culture with growth opportunities.
- Paid Time Off accrued throughout the year, increasing with years of service.
- Generous 401(k) match with Traditional and/or ROTH choices.
- Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution.
- EXTRA Healthy Wellness Program with rewards towards medical premium.
- BenefitHub discounts for apparel, auto, electronics, entertainment, pets, travel, etc.
About the Company
- Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide.
- We look for employees who are reliable, good communicators, and have a passion for helping people.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.