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About the Role

The Vice President, System Operations leads the safe, reliable, and efficient execution of daily operations while shaping the future state of the System Operations Control (SOC) environment. This role oversees System Operations, Dispatch, Air Traffic Management, Crew Operations, and Crew Planning, holding end-to-end accountability for operational performance. The leader will advance the SOC into a predictive, data-driven, and highly integrated operation using advanced analytics, data science, and AI to improve decision-making, disruption recovery, and schedule reliability. A critical component is deep partnership with Enterprise Planning and Network Planning to ensure schedule viability, resource alignment, and execution constraint reflection, serving as a key connector between planning and execution for continuous improvement.

Responsibilities

Lead the Air Traffic Management function, ensuring effective integration with System Operations and strong collaboration with the FAA’s Air Traffic Organization to optimize system flow and mitigate constraints
Own end-to-end operational performance, including safety, completion factor, on-time performance, and recovery effectiveness
Hold delegated responsibility for the airline’s operational control system, ensuring the integrity and effectiveness of Flight Control, System Control, and Network Control within the SOC
Ensure a safe, compliant, and effective operating environment, including clear decision rights, escalation paths, and strong operational control interfaces across all stakeholders
Lead enterprise response during irregular operations and disruptions, ensuring sound, timely decision-making and system stability
Drive the adoption of data science, analytics, and AI-enabled tools to enable predictive and prescriptive operational decision-making
Partner closely with Enterprise and Network Planning to ensure schedule design, resource alignment, and execution are fully integrated
Champion operational discipline, standardization, and continuous improvement to reduce variability and improve consistency across the operation
Lead cross-functional alignment across SOC, Airports, Flight Operations, Inflight, and Technical Operations to improve coordination and decision velocity
Partner with Technology to advance SOC systems and platforms to support a more complex, data-driven operation
Build and develop a strong leadership bench, fostering accountability, ownership, and operational excellence
Ensure compliance with all regulatory requirements, including FAA regulations and the Air Operator Certificate (AOC), and maintain strong relationships with regulatory agencies
Accountable for the effectiveness of the Safety Management System (SMS) within System Operations, ensuring safety risk management is embedded in day-of-operations decision-making
Take a significant role in the development of crewmembers to support their engagement, growth, and goal achievement
Other duties as assigned

Requirements

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Ten (10) years of leadership experience with a Part 121 carrier
Ten (10) combined airline experience in System Operations, Airports, Technical Operations and/or Flight Operations
Strong working knowledge of Crew Services, Dispatch and ATC and their interdependencies
Ability to form relationships with regulatory agencies
Knowledge of Federal Aviation Rules (FAR) and Railway Labor Act
Knowledge of emergency response procedures
Ability to prepare and present a business case and to explain and justify operational decisions
Hands on experience with productivity and process improvement methodologies and the use of benchmarks and metrics to track performance
A record of success in developing and leading major change initiatives
Available for moderate overnight travel (up to 20%)
Able to work flexible hours and be available for an emergency response on short notice
Must pass a pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship
Fifteen (15) years of leadership experience with a Part 121 carrier (Preferred)
Experience working in a unionized environment, including labor relations, contract negotiations, or partnership with organized labor groups (Preferred)
Experience implementing or scaling data science, analytics, or AI capabilities in an operational environment (Preferred)
Experience partnering with enterprise or network planning functions to improve schedule design and execution (Preferred)
Advanced degree in business, operations, engineering, or related field (Preferred)
Regular attendance and punctuality
Ability to work flexible hours and respond to operational needs on short notice
Maintain a professional appearance
Exhibit JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun
Fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System (SMS)
Promote safety as a Safety Ambassador and support all SMS components and behaviors
Identify and report safety concerns through appropriate channels, including ASAP and SAR programs
Adhere to all applicable laws, regulations (FAA, OSHA, DOT), and company policies
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Skills

System Operations
Dispatch
Air Traffic Management
Crew Operations
Crew Planning
Data Science
Analytics
Artificial Intelligence
Cross-functional Leadership
Safety Management System (SMS)
Federal Aviation Rules (FAR)
Railway Labor Act
Emergency response procedures
Productivity and process improvement methodologies
Labor relations
Contract negotiations
Organized labor groups

Location

Traditional Office Environment

Work Type

Full-time

Experience Level

Ten (10) years of leadership experience with a Part 121 carrier
Ten (10) combined airline experience in System Operations, Airports, Technical Operations and/or Flight Operations
Fifteen (15) years of leadership experience with a Part 121 carrier (Preferred)

Education Level

Bachelor’s Degree in a relevant field
High School Diploma/GED
Advanced degree in business, operations, engineering, or related field (Preferred)

Salary/Compensations

$251,000 - $377,000 per year

Benefits

Performance bonuses
Restricted stock units
Healthcare benefits
401(k) plan and company match
Crewmember stock purchase plan
Short-term and long-term disability coverage
Basic life insurance
Free space available travel on JetBlue

About the Company

JetBlue is an airline committed to safety, caring, integrity, passion, and fun.

Equal Opportunity

Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required, this position is not eligible for visa sponsorship