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About the Role
We are seeking a Senior Lead Systems Engineer passionate about building the next generation of enterprise technology through automation, software engineering, AI, and intelligent integrations. This role involves architecting scalable solutions that connect Braze's systems and redefining employee IT interactions through conversational experiences, automation, and self-service.
Responsibilities
- Lead complex technical initiatives from concept through delivery.
- Build integrations spanning platforms such as Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other critical business systems.
- Partner closely with Security, Infrastructure, Product, and IT teams to build reliable, scalable solutions.
- Design and build intelligent automation that streamlines business processes across enterprise platforms.
- Leverage AI, agentic workflows, and modern integration patterns to reduce manual effort, improve operational efficiency, and enhance employee productivity.
- Design and develop scalable integrations across platforms including Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other SaaS applications.
- Build APIs, middleware, and event-driven workflows that create seamless employee experiences.
- Help evolve how employees interact with IT by building conversational interfaces and self-service experiences.
- Design scalable, resilient solutions that improve how enterprise platforms communicate and operate together.
- Evaluate architecture decisions with long-term maintainability, extensibility, and operational excellence in mind.
- Evaluate, pilot, and implement emerging AI technologies, large language models, MCP integrations, and agent frameworks.
- Establish best practices for responsible AI adoption.
- Build reusable automation frameworks, integration services, and internal tooling.
- Partner with Security, Compliance, and Infrastructure teams to ensure enterprise solutions meet governance requirements.
- Maintain simplicity, scalability, and operational maturity of enterprise solutions.
- Document architecture, implementation decisions, and operational processes.
- Continuously research emerging technologies, integration capabilities, and AI advancements.
- Contribute to enterprise platform strategy and long-term technical roadmaps.
- Provide technical leadership on complex initiatives.
- Mentor engineers on automation, integration, and software engineering best practices.
Requirements
- 8+ years of experience designing enterprise-scale integrations and automation across modern SaaS environments.
- Strong software engineering background with experience building APIs, integrations, automation, or platform services.
- Experienced working with REST APIs, webhooks, OAuth, SCIM, GraphQL, and modern authentication standards.
- Skilled in designing scalable architectures that balance business requirements, security, and operational simplicity.
- Experienced collaborating across engineering, security, infrastructure, and business teams to deliver impactful technical solutions.
- Curious, collaborative, and motivated by continuous improvement and thoughtful systems design.
Skills
- Python
- Go
- TypeScript
- JavaScript
- REST APIs
- webhooks
- OAuth
- SCIM
- GraphQL
- Okta
- Workday
- Slack
- Atlassian
- GitHub
- Google Workspace
- AI agents
- MCP integrations
- LLM-powered workflows
- enterprise AI platforms
- Terraform
- Infrastructure as Code
- cloud automation tooling
- event-driven architectures
- message queues
- serverless technologies
- Workday APIs
- Okta APIs
- Atlassian Cloud APIs
- Slack Platform APIs
- GitHub Enterprise APIs
- Google Workspace APIs
- AWS
- GCP
- Azure
- internal developer platforms
- enterprise integration frameworks
Location
- New York
- Austin
- Berlin
- Bucharest
- Chicago
- Dubai
- Jakarta
- London
- Paris
- San Francisco
- São Paulo
- Singapore
- Seoul
- Sydney
- Tokyo
Work Type
- Hybrid
Experience Level
- Senior Lead
- 8+ years
Salary/Compensations
- $104,000 - $164,000/year
- OTE $115,000 - $182,000/year
Benefits
- Equity grants of restricted stock (RSUs)
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
- Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- The company has been consistently recognized as a Leader in marketing technology by industry analysts.
- Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
- Named a 2026 Best Places to Work by Built In.
- Named a 2025 America’s Greenest Companies by Newsweek.
- Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
- Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
- The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
Equal Opportunity
- At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
- We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
- When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
- If you hesitate to apply for a role unless you meet 100% of the criteria, we encourage you to apply, as we’d love to meet you.