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About the Role
We are seeking a Senior Lead Systems Engineer passionate about building the next generation of enterprise technology through automation, software engineering, AI, and intelligent integrations. In this role, you will architect scalable solutions that connect the systems powering Braze while redefining how employees interact with IT through conversational experiences, automation, and self-service.
Responsibilities
- Lead complex technical initiatives from concept through delivery, building integrations that span platforms such as Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other critical business systems.
- Partner closely with Security, Infrastructure, Product, and IT teams to build reliable, scalable solutions that reduce operational overhead and improve the employee experience.
- Shape the long-term strategy around enterprise integrations, intelligent workflows, and agentic experiences that enable employees to get work done faster and more intuitively.
- Design and build intelligent automation that streamlines business processes across enterprise platforms, leveraging AI, agentic workflows, and modern integration patterns.
- Design and develop scalable integrations across platforms including Slack, Okta, Workday, Atlassian, GitHub, Google Workspace, and other SaaS applications.
- Build conversational interfaces and self-service experiences that reduce reliance on traditional ticket-based workflows.
- Design scalable, resilient solutions that improve how enterprise platforms communicate and operate together.
- Evaluate, pilot, and implement emerging AI technologies, large language models, MCP integrations, and agent frameworks.
- Build reusable automation frameworks, integration services, and internal tooling that accelerate delivery.
- Partner with Security, Compliance, and Infrastructure teams to ensure enterprise solutions meet governance requirements.
- Continuously research emerging technologies, integration capabilities, and AI advancements.
- Contribute to enterprise platform strategy and long-term technical roadmaps.
- Provide technical leadership on complex initiatives while mentoring engineers on automation, integration, and software engineering best practices.
Requirements
- 8+ years of experience designing enterprise-scale integrations and automation across modern SaaS environments
- Strong software engineering background with experience building APIs, integrations, automation, or platform services
- Experienced working with REST APIs, webhooks, OAuth, SCIM, GraphQL, and modern authentication standards
- Familiar with enterprise platforms such as Okta, Workday, Slack, Atlassian, GitHub, Google Workspace, or similar SaaS ecosystems
- Skilled in designing scalable architectures that balance business requirements, security, and operational simplicity
- Experienced collaborating across engineering, security, infrastructure, and business teams to deliver impactful technical solutions
- Curious, collaborative, and motivated by continuous improvement and thoughtful systems design
- Experience implementing AI agents, MCP integrations, LLM-powered workflows, or enterprise AI platforms
- Experience with Terraform, Infrastructure as Code, or cloud automation tooling
- Experience with event-driven architectures, message queues, or serverless technologies
- Experience integrating Workday, Okta, Atlassian Cloud, Slack Platform, GitHub Enterprise, or Google Workspace APIs
- Familiarity with cloud platforms such as AWS, GCP, or Azure
- Experience building internal developer platforms or enterprise integration frameworks
- Experience supporting high-growth SaaS organizations with complex enterprise technology environments
Skills
- Python
- Go
- TypeScript
- JavaScript
- REST APIs
- Webhooks
- OAuth
- SCIM
- GraphQL
- Modern authentication standards
- AI
- Automation
- Software engineering
- Intelligent integrations
- Conversational experiences
- Self-service
- Enterprise architecture
- Building integrations
- Leveraging AI
- Modernize how organizations operate
- Enterprise Automation & AI
- Enterprise Integrations
- Conversational IT & Self-Service
- Enterprise Platform Architecture
- AI Platform Enablement
- Automation & Developer Experience
- Governance & Operational Excellence
- Innovation & Emerging Technology
- Strategy & Technical Leadership
Location
- New York
- Austin
- Berlin
- Bucharest
- Chicago
- Dubai
- Jakarta
- London
- Paris
- San Francisco
- São Paulo
- Singapore
- Seoul
- Sydney
- Tokyo
Work Type
- Hybrid
Experience Level
- Senior
- Lead
Salary/Compensations
- CA$119,000 - CA$187,000/year
- OTE between CA$132,000 - CA$208,000/year
Benefits
- Equity grants of restricted stock (RSUs)
- Competitive compensation
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
About the Company
- Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
- Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
- Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
- From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
- The company has been consistently recognized as a Leader in marketing technology by industry analysts.
- Named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
- Named a 2026 Best Places to Work by Built In.
- Named a 2025 America’s Greenest Companies by Newsweek.
- Named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
- Proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
Equal Opportunity
- At Braze, we strive to create equitable growth and opportunities inside and outside the organization.
- We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
- If this sounds familiar, we encourage you to apply, as we’d love to meet you.