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About the Role

This position provides essential administrative support to the Projects and Service Department, requiring skills in project and service coordination, customer service, report preparation, work order scheduling, and estimate/proposal creation.

Responsibilities

• Handle incoming customer calls including service dispatching, tracking and scheduling of calls, call status tracking and call changes, entering new sites, modifying existing sites, and handling all general inquiries.
• Create and dispatch work orders for planned maintenance and service.
• Complete Service Agreement work orders.
• Monitor and follow up on work orders.
• Administer the check-in/check-out process of technicians and report any missing/late technicians.
• Procure parts and materials for service work orders.
• Provide service quotes to customers with assistance from the Service Supervisor.
• Schedule and follow up on all monthly maintenance customer accounts, ensuring timely communication with contract customers, key customers, and sub-contractors.
• Establish and maintain a customer satisfaction follow-up and call-back procedure, providing feedback to senior management.
• Create reports.
• Perform other duties and responsibilities as requested or required.

Requirements

• Minimum 2 years office admin and customer service experience.
• High school diploma or GED equivalent.
• Ability to work under pressure.
• Solid organizational skills and the ability to handle multiple projects/tasks simultaneously.
• Strong attention to detail.
• Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
• Ability to facilitate a collaborative working environment for customers and team members.

Skills

• Customer service
• Preparing reports in spreadsheets
• Scheduling work orders
• Creating estimates and proposals
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Verbal communication
• Written communication
• Interpersonal communication

Location

• Office setting

Work Type

• Full-time

Experience Level

• Minimum 2 years office admin and customer service experience
• At least 1 year experience in service dispatch and customer service (preferred)

Education Level

• High school diploma or GED equivalent
• Associate's degree (preferred)

Benefits

• Employee Group Medical Insurance Coverage 100% paid by the Company
• Employee Group Dental (DHMO) Insurance Coverage 100% paid by the Company
• Employee Long Term Disability paid by the Company
• Optional Vision, Life, Short Term Disability Group Coverage
• 2 Weeks Accrued Paid Vacation
• 3 Days Paid Sick Leave
• 1 Day Paid Personal Holiday
• 8 Paid Major Holidays
• 401(k) Plan

About the Company

• Commercial Fire Protection, Inc. is an equal opportunity employer.

Equal Opportunity

• M/F/D/V