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About the Role

The Volunteer Services Coordinator, CalFresh is a new position supporting the Food Bank’s expanding volunteer engagement efforts with external partners. This role will primarily coordinate the CalFresh Community Works program, managing participant intake, program administration, tracking, and reporting for court-ordered and SFMTA-required volunteering. The coordinator will serve as the central point of contact for internal and external stakeholders, ensuring a seamless participant experience and accurate program reporting.

Responsibilities

Manage referral process and ongoing placements from various county agencies
Act as primary liaison for internal Community Partnerships team
Lead volunteer orientation and onboarding
Accurately track hours
Upload volunteer hours weekly to the county
Report on aggregate hours/number of participants supported
Lead Volunteer Orientation & Onboarding & Retention for CCWP
Create schedule for volunteer orientations, arranging for language accessibility
Confirm RSVPs with volunteers/county agencies
Conduct participant orientation
Create volunteer schedule with each volunteer and schedule in volunteer portal
Send bi-weekly/monthly email updates to participants, including a regular satisfaction survey
Ensure smooth operation between community and service volunteers
Properly set up volunteer schedules
Accurately track hours
Report on aggregate hours and number of participants who successfully retain benefits
Give tours/manage volunteer check in as needed
Lead volunteer activity as needed
Lead evaluation of programming
Document and refine program processes and procedures
Check in with project leaders and site managers about volunteer performance
Elevate any performance issues to Associate Director of Community Engagement
Submit referrals for CalFresh Ambassador Program
Submit referrals for Peer Navigator Program
Track and report on any volunteer hours from SPAV roles
Verify participant information and requirements and provide volunteer and program orientation
Track and ensure service hours are accurately captured in SFMFB volunteer platform and on county required paperwork
Complete and sign required county paperwork, and when necessary, provide letter of verification
Maintain accurate records and update participant account to ensure compliance with program requirements
Partner with community partnerships team to recruit volunteers for partners
Post volunteer opportunities for partner agencies as requested
Request attendance reports from partner agencies where volunteers have been referred
Attend Community Partnerships Team meetings as needed

Requirements

1-2 years Direct Service Experience or 1-2 years customer service experience
Experience working with volunteers
Spanish or Cantonese language capacity preferred
Experience engaging with communities experiencing food insecurity, poverty, or social injustice
Excellent conflict resolution, de-escalation, and active listening skills
Strong organizational, problem-solving, and time management skills
Comfortable with public speaking & leading tours
Proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams, etc.)
Strong communication skills in person, on the phone, and in writing
Comfort working in a variety of settings and physical environments
Ability to carry up to 20 pounds of materials

Skills

Customer service
Collaboration
Teamwork
Conflict resolution
De-escalation
Active listening
Organization
Problem-solving
Time management
Public speaking
Microsoft Office Suite
Communication

Location

San Francisco, CA

Work Type

Full-time
On-site

Experience Level

1-2 years

Salary/Compensations

$29.20 - $30.11 Hourly

Benefits

Generous holiday and sick time
Retirement savings
Medical
Dental
Life insurance
Long-term disability
Vacation time

About the Company

The San Francisco-Marin Food Bank’s mission is to end hunger in San Francisco and Marin counties.
We envision a community free of the root causes of hunger, where everyone has access to nutritious food of their choosing and is uplifted by a network of support.
Together with more than 250+ community partners, we work to address hunger head-on through a coordinated network of neighborhood food pantries, CalFresh enrollment, home-delivered groceries, and policy and advocacy efforts.
We work with our community to provide food for people facing hunger today while working to end the hunger of tomorrow.
This fiscal year, we are serving 42,000 households per week.
Nearly 70% of what we distribute is fresh fruits and vegetables.
Visit sfmfoodbank.org to learn more.

Equal Opportunity

The San Francisco-Marin Food bank is an Equal Opportunity Employer and we value having staff who come from communities that we serve.
We especially encourage people of color, folks from the LGBTQIA2+ community, and people with disabilities to apply.
In accordance with and support of the San Francisco Fair Chance Ordinance, we encourage formerly incarcerated individuals and those with arrest and conviction records to apply.