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About the Role

This is a paid, educational internship designed to support the development of clinical and case management skills in a supervised learning environment. Interns will gain hands-on experience in assessment, care planning, and service coordination while working closely with experienced care managers.

Responsibilities

• Develop a comprehensive learning agreement to establish educational goals and objectives.
• Complete required onboarding, including Workday training, documentation training, and shadowing visits.
• Co-manage a caseload of approximately 10-15 clients alongside a Care Manager mentor.
• Assist in conducting comprehensive client assessments, including psychosocial, physical, mental health, environmental, and spiritual needs.
• Support the development and implementation of client-centered care plans (Community Living Plans).
• Assist with identifying, coordinating, and monitoring appropriate community-based services.
• Learn and apply knowledge of Medicare, Medi-Cal, and other entitlement programs relevant to the population served.
• Build and maintain professional relationships with clients, caregivers, and service providers while demonstrating respect, dignity, and professionalism.
• Participate in client visits (minimum monthly or as appropriate), with guidance from supervisor.
• Learn and follow agency documentation standards, including timely and accurate progress notes (within 48 hours).
• Maintain organized and accurate records to support continuity of care.
• Support client and caregiver education and empowerment strategies.
• Participate in evaluating the effectiveness of interventions.
• Assist with case transitions, including closure or transfer at the end of the internship.
• Participate in interdisciplinary team (MDT) meetings, staff meetings, and trainings as assigned.
• Maintain regular communication with supervisors and actively engage in supervision.
• Complete all required academic documentation in collaboration with Field Instructor.
• Adhere to the ethical standards of the National Association of Social Workers (NASW).

Requirements

• Ability to perform essential job functions with or without reasonable accommodation.
• Ability to conduct field-based work, including traveling to client locations.
• Ability to use standard office equipment and complete electronic documentation.
• Ability to communicate effectively in English for client care, documentation, and collaboration with care teams.

Skills

• Strong communication skills
• Organizational skills
• Problem-solving skills
• Ability to manage multiple tasks and prioritize effectively
• Basic computer proficiency (e.g., documentation systems, Microsoft Office)
• Additional language skills are a plus

Location

• Community (field-based work)

Work Type

• Paid internship
• Full-time

Experience Level

• Internship

Education Level

• Bachelor’s degree (BA or BS)
• MSW internship program from accredited MSW program

Salary/Compensations

• $19.61 per hour (San Francisco minimum wage; subject to applicable updates)

About the Company

• IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place.
• Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars.
• We strive to consistently question the “status-quo” and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.
• With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.

Equal Opportunity

• We are an equal opportunity employer and are committed to creating an inclusive environment for all employees and interns.
• We consider all qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or any other protected status under applicable law.