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About the Role
The Service Sales Representative is responsible for managing and growing service contract revenue within an assigned territory, serving as the primary account manager for service agreements tied to flow cytometry instrumentation. This role drives new contract acquisition, renewals, and incremental service opportunities.
Responsibilities
- Achieve or exceed assigned sales targets through disciplined territory execution, pipeline management, and accurate forecasting.
- Develop and execute a territory and account plan to grow contract attachment, renewals, and service revenue within the assigned geography.
- Actively engage customers through outbound phone calls, email, and virtual or in-person meetings across relevant organizational levels.
- Build deep knowledge of service offerings, including service contracts, support plans, time and materials services, training, and compliance solutions to uncover new revenue opportunities.
- Manage contract opportunities through the full sales cycle, from qualification through negotiation and close.
- Maintain accurate and timely opportunity, pipeline, and forecast data in CRM.
- Leverage available data and insights to prioritize opportunities and focus efforts on the highest ROI activities.
- Understand and communicate competitive dynamics, customer needs, and market trends within assigned accounts.
- Collaborate effectively with Field Service, Commercial Sales, Marketing, and internal partners to support account strategies and customer satisfaction.
- Support marketing and sales initiatives as assigned and complete required reporting and administrative tasks in a timely manner.
Requirements
- Bachelor’s degree required.
- Prior sales experience required; preference for experience in service contract sales, account management, or aftermarket selling.
- Demonstrated ability to meet or exceed sales goals through proactive opportunity development and disciplined execution.
- Strong communication, negotiation, and relationship-building skills, including comfort with phone-based selling.
- Excellent organizational skills with a high level of personal accountability.
- Ability to work independently in a remote environment while maintaining strong team connectivity.
- Proficiency in standard business tools (CRM systems, Microsoft Office or similar).
- Willingness to travel approximately 25% for customer meetings, sales events, and internal meetings.
Skills
- Service contract sales
- Account management
- Aftermarket selling
- Phone-based selling
- CRM systems
- Microsoft Office
Location
- USA CA - Milpitas
Work Type
- Remote
Experience Level
- Entry level
- Experts in their field
Education Level
- Bachelor’s degree
Salary/Compensations
- $ 79,600.00 - 131,300.00 USD Annual plus incentives.
Benefits
- Medical coverage
- Health Savings Accounts
- Flexible Spending Accounts
- Dental coverage
- Vision coverage
- Hospital Care Insurance
- Critical Illness Insurance
- Accidental Injury Insurance
- Life and AD&D insurance
- Short-term disability coverage
- Long-term disability insurance
- Long-term care with life insurance
- Anxiety management program
- Wellness incentives
- Sleep improvement program
- Diabetes management program
- Virtual physical therapy
- Emotional/mental health support programs
- Weight management programs
- Gastrointestinal health program
- Substance use management program
- Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
- BD 401(k) Plan
- BD Deferred Compensation and Restoration Plan
- 529 College Savings Plan
- Financial counseling
- Baxter Credit Union (BCU)
- Daily Pay
- College financial aid and application guidance
- Paid time off (PTO), including all required State leaves
- Educational assistance/tuition reimbursement
- MetLife Legal Plan
- Group auto and home insurance
- Pet insurance
- Commuter benefits
- Discounts on products and services
- Academic Achievement Scholarship
- Service Recognition Awards
- Employer matching donation
- Adoption assistance
- Backup day care and eldercare
- Support for neurodivergent adults, children, and caregivers
- Caregiving assistance for elderly and special needs individuals
- Employee Assistance Program (EAP)
- Paid Parental Leave
- Support for fertility, birthing, postpartum, and age-related hormonal changes
- Bereavement leaves
- Military leave
- Personal leave
- Family and Medical Leave (FML)
- Jury and Witness Duty Leave
About the Company
- Waters Corporation (NYSE: WAT) is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service.
- BD is one of the largest global medical technology companies in the world.
- Advancing the world of health™ is BD's Purpose.
- BD's innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.
- BD collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes.
- BD's passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.
- BD believes that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture.
- BD is committed to supporting its associates’ well-being, development, and success through a performance-based culture.
- BD offers a valuable, competitive package of compensation and benefits programs.
- Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility.
- To learn more about BD visit https://bd.com/careers.
Equal Opportunity
- Becton, Dickinson, and Company is an Equal Opportunity Employer.
- We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.