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About the Role
The Yardi Support Analyst provides application support services to property management, development, and corporate offices. This dynamic role involves application setup, installation, user support, and training, with a focus on MS Excel-based reporting tools, documenting automation solutions, and creating custom reports.
Responsibilities
- Field client requests via ticketing systems, email, and phone.
- Understand and interpret client requests accurately.
- Enter and manage cases in the support ticketing system.
- Set up and configure new locations as requested by business units.
- Identify repeat requests, perform root cause analysis, and recommend solutions.
- Develop and document plans, policies, standards, procedures, and checklists.
- Provide support for assigned software applications.
- Create custom ad hoc reports as requested.
- Enhance the performance and functionality of the Yardi platform.
- Provide remote training for clients via web meeting.
- Proactively communicate platform status updates and issues to management.
- Identify, recommend, and implement Yardi solutions and improvements.
- Compile and maintain documentation related to Yardi usage and functionality.
- Ensure ticket resolution addresses client needs with appropriate detail and within a reasonable timeframe.
- Meet client requirements for response time, resolution, and escalation.
- Escalate unresolvable service requests to management.
- Apply knowledge and best practices.
- Document and share best practices with internal teams.
- Assist Asset Managers in preparing annual asset business plans, operating budgets, and capital budgets.
- Spearhead the roll-out and implementation of Yardi modules and related interfaces.
- Design specific Accounting, Development, and Operational Reports at the request of the CFO.
- Assist in other areas as needed and be flexible with workload.
Requirements
- Requires 3-5 years of Yardi experience (maintenance and development), preferably in a multifamily environment.
- Microsoft SQL Database management.
- SSRS Reporting experience.
- Highly proficient in Microsoft Office Suite, Yardi, and SQL.
- Strong analytical and technical skills, including stored procedure creation and report layout.
- Ability to maintain data integrity and accuracy and use data to identify and solve problems.
- Ability to articulate ideas to both technical and non-technical audiences.
- Ability to model and describe leadership (integrity, drive, courage, and initiative) in personal and professional experiences.
- Strong conceptual and analytical skills.
- Ability to meet deadlines and work in a structured corporate environment.
- Maintain confidentiality of all company and customer information.
Skills
- MS Excel base reporting tools
- Microsoft Office Suite
- Yardi
- SQL
- Stored procedure creating
- Report layout
- Verbal and written communications
- Presentations
- Reporting
- Analysis
- Interpersonal skills
- Team player
Location
- New York
- Florham Park
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- Bachelors’ degree in computer science or related fields
- Advance degree preferred
About the Company
- Our company remains guided by its experience and ability to create long-term value in strategically focused markets.
- We continue to attract the best talent in the industry and remain focused on growing our organization with talented professionals along with our assets.
- Westminster is stronger than ever, and we stand poised for continued growth with our valued partners.
- Our mission is to go above and beyond to build thriving communities and exceptional experiences for our residents, guests, tenants, and teams.
- Our values represent what we strive to achieve every day. Every decision we have to make is guided by the "4 Be's": Be best in class. Be Solution-Oriented. Be Accountable. Be caring.
Equal Opportunity
- We're an equal opportunity at will employer, an equal housing provider, and we do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.